Overview

A leading global logistics provider needs to modernize its warehouse operations to meet rising customer demand across a complex distribution network. Running on two disconnected platforms, SAP WM and Infor Exceed, the company faced fragmented data, limited inventory visibility, and inefficiencies in its Manhattan environment.

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A leading global logistics provider needs to modernize its warehouse operations to meet rising customer demand across a complex distribution network. Running on two disconnected platforms, SAP WM and Infor Exceed, the company faced fragmented data, limited inventory visibility, and inefficiencies in its Manhattan environment.

Tech Mahindra helped deploy a cloud-based Softeon WMS platform , integrated via API, EDI, and FTP with SAP ERP, TMS, WES, WCS, billing applications, and RF-enabled warehouse devices. The initiative enabled a smooth transition of 169 customers to a single operating model, delivering unified inventory visibility, stronger control, and greater scalability across global distribution centers

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Industry Challenge

The client is a global package delivery and supply chain management company serving customers across more than 200 countries and territories. Its operations span domestic and international package delivery as well as transportation, distribution, freight forwarding, logistics, and brokerage services. As its distribution network evolved, the client faced challenges in scaling warehouse operations due to multiple warehouse platforms, fragmented inventory visibility, and a complex application landscape. These issues increased operational overhead, slowed customer onboarding, and limited process standardization. The organization needed a unified warehouse management platform to improve efficiency, transparency, and scalability across its distribution network.

Our Approach and Solution

Cloud-Based WMS Modernization

Implemented a cloud-based Softeon warehouse management system

Customer Migration Program

Migrated customer legacy system from multiple warehouse management systems

Integrated Warehouse Ecosystem

Integrated Softeon WMS with ERP, TMS, WES, WCS, and the invoicing system

Digital Warehouse Enablement

Combined RF devices, bar code scanners, printers, and warehouse network infrastructure

Business and Community Impact

  • Unified inventory visibility across all distribution centers
  • Reduced part-time labor costs by over 20%
  • Increased warehouse automation utilization by 15%
  • Delivered $2M+ in annual cost savings
  • Migrated entire customer base to Softeon WMS