Overview

A global logistics and supply chain provider was rapidly scaling its operations, and its shift to a hosted Oracle Transportation Management (OTM) environment demanded specialized OTM expertise for a smooth transition. Talent gaps and delivery posed as bottlenecks.

More

A global logistics and supply chain provider was rapidly scaling its operations, and its shift to a hosted Oracle Transportation Management (OTM) environment demanded specialized OTM expertise for a smooth transition. Talent gaps and delivery posed as bottlenecks.

To address them and rapidly scale capabilities, the provider partnered with Tech Mahindra to build a dedicated OTM center of excellence (CoE) under a Build-Operate-Transfer (BOT) model. The model focused on strategic talent acquisition, fast-track onboarding, delivery governance, and specialized operations. The CoE strengthened execution agility, advanced global transportation programs, and ensured business continuity, enabling the provider to innovate continuously.

Less
otm-operations-banner

Industry Challenge

A leading global logistics provider operating across 220 countries and 18,500 locations required stronger transportation management capabilities to support a large-scale OTM transformation. As cloud migration initiatives progressed alongside business-as-usual operations, the organization faced an urgent need for skilled OTM resources. Limited availability of specialized talent, inconsistent operational governance, and a lack of standardized delivery practices constrained scalability. The challenge was to rapidly build and manage a high-performing OTM workforce while ensuring migration, testing, rollout, and support activities could be executed flexibly without disrupting ongoing operations or business growth.

Our Approach and Solution

Dedicated OTM Center of Excellence

Established an OTM Center of Excellence that combined specialized expertise, robust governance, and standardized delivery practices to drive consistent transportation outcomes on a scale.

Targeted Talent Acquisition

Built a scalable pipeline of OTM specialists through targeted hiring, tailored training, and accelerated onboarding, ensuring rapid deployment and long-term delivery excellence.

Program and Delivery Management

Established a dedicated PMO and governance framework that streamlined delivery, strengthened operational control, and enabled seamless execution across OTM programs.

Technology and Operational Enablement

Built a standardized OTM ecosystem that enabled seamless delivery, accelerated deployments, and supported continuous operational improvement on scale.

Business and Community Impact

The BOT engagement helped the provider scale OTM capabilities faster, simplify workforce operations, and enhance delivery economics across a diverse transportation landscape. Key outcomes included:

  • Reduced cost and effort of sourcing, onboarding, and managing specialized OTM talent
  • Streamlined workforce administration through centralized resource management, governance, and operational controls
  • Scaled OTM teams to support both cloud migration initiatives and ongoing business operations
  • Led one OTM delivery model across automotive, manufacturing, oil and gas, and other industries, delivering consistent, tailored transportation support