Overview
The client, a federal government-owned electric utility company in Nigeria, sought to achieve global customer service standards through operational transformation. However, they faced significant challenges due to legacy systems and fragmented data, which hindered their operational efficiencies.More
The client, a federal government-owned electric utility company in Nigeria, sought to achieve global customer service standards through operational transformation. However, they faced significant challenges due to legacy systems and fragmented data, which hindered their operational efficiencies. To address these issues, Tech Mahindra implemented an integrated Oracle-based hybrid cloud infrastructure, focusing on improving scalability and regulatory compliance.
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Client Background and Challenges
A Nigerian government-owned utility aimed to elevate customer service through operational transformation but faced key hurdles
- Inconsistent, redundant, and unclean data with no single source of truth
- Performance issues and high IT maintenance overhead
- Delays in implementing system changes to meet evolving business goals
Our Approach and Solution
Tech Mahindra implemented a comprehensive Oracle-based hybrid cloud architecture. Key outcomes include:
- Integrated on-prem ERP and GIS components with cloud-native applications to ensure scalability
- Tailored the solution to meet the utility’s regulatory requirements
- Enhanced overall system performance and operational efficiency
Business and Community Impact
The Oracle-based hybrid cloud implementation delivered measurable improvements across IT performance, cost efficiency, and data management, including:
- IT Infrastructure Efficiency: Achieved an 84% increase in IT infrastructure performance and monitoring capability.
- Cost Savings: Reduced costs related to physical documentation by 30%.
- Data Accuracy: Improved data accuracy and traceability by 25%.