Scale at Speed™
Overview
A leading ASEAN bank, with over 19 million customers, faced inefficiencies and errors due to manual batch processing and scattered tools. Tech Mahindra helped consolidate these operations into a single automated platform using BMC Control-M, streamlining workflows and improving business performance.

Client Background & Challenges
The bank struggled with fragmented batch processes and a lack of centralized control, which caused delays and errors. The goal was to automate job scheduling, reduce redundancies, and optimize costs for greater efficiency.
Our Approach and Solution
Tech Mahindra implemented BMC Control-M in three phases:
- Phase 1: Automated 900 jobs for critical applications (Murex and Clicks).
- Phase 2: Automated 1,500 jobs for 10 key applications.
- Phase 3: Automated 1,900 jobs for 14 operational applications.
Business and Community Impact
- 80% Improvement in Efficiency: Streamlined monitoring and predictive analytics reduced errors and delays.
- Cost Savings: Decommissioning legacy tools cut operational costs.
- Improved Automation: Critical file transfers and workflows were automated, enhancing system reliability.
- Exceeded SLAs: Service availability improved by up to two hours ahead of schedule.
- Faster Audits: Audit report preparation time dropped from weeks to hours.
- Reduced Batch Failures: Automated alerts minimized the impact of batch failures by up to 90%.