UK Based International Sandwich Shop Franchise Chain | Tech Mahindra

UK Based International Sandwich Shop Franchise Chain


Client is an international sandwich shop franchise chain based in UK serving its customers since 1983. They were facing challenges in their business because of lack of innovation and standardization of IT service delivery model. They had a bunch of outdated applications which were hampering their digital growth.

Business Objectives

Client wanted to reduce the costs and modify their current consumption based business model. They were not able to innovate and modernize their current IT infrastructure. Their current infrastructure lacked standardization and was full of outdated applications.

Services & Solutions

Cloudification and Systems re-engineering

Tech M helped client in their end-to-end digital transformation by streamlining and optimizing their IT Infrastructure through cloudification and systems re-engineering.

Micro services framework

We transformed their applications and IT ecosystems to micro services framework which led to significant reduction in TCO.

Omnichannel strategy

We also helped them transition to digital and enhance their omnichannel strategy.

Other benefits delivered include

  • Implemented Kitchen Management module 
  • Centrally Managed Database Services 
  • Transition to Digital & Omni Channel 
  • Multilingual 24*7 Service Desk for Vendor Ecosystem

Value Delivered

Cost Reduction Strategy

30% TCO reduction

Savings in CAPEX

15% Savings in CAPEX

Managed Storage

1 PB Storage Managed

Continuous Improvement Initiative

350+ Servers Supported

Users Management

8000+ end users