Scale at Speed™
Tech Mahindra at the 4th Annual TrustCon

Overview
TrustCon is a premier global gathering for Trust and Safety professionals. As an event dedicated to Trust and Safety, TrustCon brings together experts working in areas such as content moderation, threat detection, user reporting systems, misinformation management, and policy development.
Empowering Safer Digital Ecosystems Through Trust, Technology, and Care
Tech Mahindra is a global leader in Trust and Safety, providing services to help protect digital platforms and communities 24/7. Our consistent performance and forward-thinking strategies have positioned us as a Leader in Avasant’s 2024-25 Content Trust & Safety RadarView™.
We provide end-to-end protection services for all types of violations, including hate speech, extremism, child safety, fraud, bullying and harassment, as well as misleading advertisements. Our solutions are designed to integrate and enhance safety within digital ecosystems.
Our profound expertise in training AI models, including large language models (LLMs), on safety parameters through methods such as Supervised Fine-Tuning (SFT) and Red Teaming, sets us apart. Recognizing that safety begins with people, we offer comprehensive wellness support throughout the employee lifecycle, including post-exit care.
Our Framework and Strategies
Our Trust and Safety approach combines technology, human expertise, and actionable intelligence to ensure user safety worldwide.
- Ecosystem of partners across technology, domain, and wellness.
- Expert human reviewers with strong domain expertise in managing highly sensitive and edge cases.
- Specialized skillsets for AI/ML training across diverse domains, including political, social, and medical topics.
- AI-powered moderation solutions capable of detecting new-age violations like deepfakes, AI-generated content, etc.
- 360-degree wellness at the heart of content moderation delivery.
- Proactive threat intelligence and policy support to stay ahead of evolving risks.
- Populii – our proprietary crowd platform that connects global experts for scalable, agile moderation.
Agenda
08:00 AM - 05:00 PM PT
Behind Closed Doors: How Predators Evade Moderation Through DMs & Coded Calls to Action
By David Nash, Generative AI & ML Leader, Tech Mahindra BPS
03:15 PM - 03:40 PM PT
Meet our Leaders
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