What’s next in Aftermarket Services? | Tech Mahindra

What’s next in Aftermarket Services?

Trends like heightened customer expectations, digital transformation, and supply chain disruption have accelerated the future of aftermarket services. These new market realities are challenging our conventional understanding of the industry opportunities – and it has everything to do with digital technologies. Whether it is blockchain improving service quality by enabling parts provenance, stock optimization ensuring the right parts are available at the right time or the use of AI in warranty management, new age digital technologies are now an integral part of the aftermarket solutions landscape.

To provide customers with superior aftermarket services now – and provide agility for new revenue streams in the not-to-distant future – automakers and industrial manufacturers must embrace innovation and leading-edge technology. The results will be happy and loyal customers and improved business metrics like revenue and profitability.

During this virtual roundtable discussion, you’ll learn:

  • Predictions for the future of aftersales
  • How aftermarket leaders from top manufacturers are readying their organizations for what comes next
  • Insights from an IDC industry analyst about market direction around warranty and aftermarket services
  • Technologies to consider as you look to capitalize on new revenue streams in aftermarket
Event Details

Our Panelists

Mike Soutter

VP, Aftersales, Americas, Nissan North America

Steven Silver

VP, Industry Market Leader – Manufacturing, Auto & High-Tech, Pegasystems

Josef (JOE) Kory

Senior Vice President, Aftersales, Navistar

Nilesh Auti

Digital Officer & Global Head – Manufacturing, Tech Mahindra

Our Moderator

Aly Pinder

Program Director, Service Innovation & Connected Products, IDC


Wednesday, 12 May 2021