O2 Telefónica bolsters “Service Experience Center” with Large Telco Model for the “Operations of the Future” in Collaboration with Tech Mahindra, and NVIDIA

O₂ Telefónica in Germany is set to launch their Large Telco Model (LTM) to bolster their Service Experience Center (SEC) as part of “Operations of the Future”. Delivered in partnership with Tech Mahindra, O₂ Telefónica’s Industry Leading “Operations of the Future” program is revolutionizing operations across Network, IT, and Customer domains, promoting Service Centricity, and building a truly Data-driven ecosystem, scaling AI and enhancing automation to drive meaningful outcomes.

Built in collaboration with Tech Mahindra and NVIDIA , the Large Telco Model reimagines Network Operations around Agent Autonomy and is expected to unlock agentic capabilities across the operations lifecycle such as Automated Root-Cause Analysis, Field Dispatch Optimization, and Service Experience Management through an e2e, dynamic view of critical services — thereby reinforcing O₂ Telefónica’s leadership in Customer Experience, Cost Excellence, and Operational Efficiency.

Tech Mahindra’s Large Telco Model, first announced at NVIDIA GTC in March 2025, has been trained using the NVIDIA AI Enterprise software suite and customized for telecom networks with large network datasets and the latest generative AI and agentic AI frameworks, including NVIDIA NeMo and NVIDIA NIM microservices. It is designed to transform traditional telecom networks into intent-based, fully autonomous ones through the processing of vast structured data (events, alarms, counters), unstructured data (logs, MOPs, SOPs, images, text, marketing), and all relevant network data, for proactive issue resolution and enhanced service quality.

Mircea Anghel, Director of Service Operations, O₂ Telefónica in Germany, said - "By empowering our Service Excellence Centres with Telco-centric GenAI, we’re not just automating - we’re fundamentally transforming the way we operate. We are unlocking new capabilities boosting service reliability and increasing efficiency through data-driven decision making and highly automated processes. We’re not only driving higher autonomy in our operations, but we are also elevating customer experience.”

Amol Phadke, Chief Transformation Officer, Tech Mahindra, said, “Autonomous Operations are emerging as a strategic priority for Communication Service Providers. We are looking forward to reaffirming our commitment to O₂ Telefónica’s 'Operations of the Future' by bringing these Agentic AI capabilities to life. With the development of O₂ Telefonica’s LTM, we are leveraging the power of our AI platform and  advanced agentic capabilities to deliver real-world solutions that create measurable value.”

“Fully autonomous networks are a critical building block for AI-Native Telcos aiming to deliver seamless customer experiences and extreme operational efficiency,” said Chris Penrose, Global VP for Telco at NVIDIA. “Tech Mahindra’s LTM, built in collaboration with NVIDIA, and optimized for O₂ Telefónica, lays the foundation for building and scaling AI agents for Autonomous Networks, helping O₂ Telefónica deliver the best network experience to its customers.”

About Tech Mahindra

Tech Mahindra (NSE: TECHM) offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 148,000+ professionals across 90+ countries helping 1100+ clients, Tech Mahindra provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, which recognizes global companies that are actively leading the charge to create a climate and nature-positive future. Tech Mahindra is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federation of companies.