Tech Mahindra Recognized by Frost & Sullivan for Advancing Agentic AI in the BPS Industry

Frost & Sullivan evaluates companies through a rigorous benchmarking process across two core dimensions: strategy effectiveness and strategy execution. Tech Mahindra excelled in both, demonstrating its ability to align strategic initiatives with market demand while executing them with efficiency, consistency, and scale. Guided by a long-term growth strategy focused on digital innovation, operational integration, and customer-centric transformation, Tech Mahindra has shown its ability to adapt and lead in a rapidly evolving landscape. The company’s strategic agility and sustained investment in agentic AI frameworks have enabled it to scale effectively across global enterprise environments.

Birendra Sen,   President – Business Process Services, Tech Mahindra, said, “Innovation remains central to Tech Mahindra’s approach. As enterprises increasingly look to move beyond traditional automation toward more adaptive, AI-led operations, the need for intelligent, outcome-driven execution has become critical across the Business Process Services landscape. At Tech Mahindra, we are advancing agentic AI to enable intent-driven, autonomous decision-making that delivers measurable business outcomes. This recognition from Frost & Sullivan reinforces our commitment to driving meaningful innovation and shaping the future of AI-led BPS transformation.”

As part of the capabilities highlighting this recognition by Frost & Sullivan, Tech Mahindra’s Orion Marketplace, a next-generation agentic AI solution, enables enterprises to design, deploy, and manage autonomous, action-oriented AI agents across business processes. Orion marketplace’s open, hyperscalers-agnostic architecture supports rapid deployment across assisted and fully autonomous models while maintaining enterprise-grade governance, transparency, and lifecycle control. By integrating AI-driven orchestration into core BPS operations, the Tech Mahindra enables real-time decision-making, reduces operational complexity, and enhances service delivery outcomes.

Sherrel Sonia Roche, Associate Director, ICT at Frost & Sullivan, said, “Tech Mahindra differentiates itself by embedding agentic AI directly into live BPS environments, enabling enterprises to move beyond fragmented automation toward intelligent orchestration, stronger governance, and scalable, production-grade deployments that deliver sustained business value.”

Each year, Frost & Sullivan presents the Technology Innovation Leadership Recognition to a company that demonstrates outstanding strategy development and implementation. Tech Mahindra has been acknowledged for setting a high standard in competitive strategy, execution, and market responsiveness. The company’s vision, innovation pipeline, and customer-first culture are shaping the future of agentic-AI in the BPS industry and driving tangible results.

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