Tech Mahindra Recognized as the Winner of ISG Star of Excellence™ 2024 Award for APAC Region
Tech Mahindra (NSE: TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, has been recognized with the ISG Star of Excellence™ – 2024 award for the APAC region. The prestigious recognition from ISG (Information Services Group), a leading global technology research and advisory firm, highlights Tech Mahindra’s exceptional customer experience (CX) performance.
With a CX score of 88.5, Tech Mahindra has significantly outperformed the Top 60 benchmark average of 79.9, attaining the highest regional customer experience rating across Asia Pacific. The six CX pillars evaluated by ISG are Execution and Delivery, Business Continuity and Flexibility, Governance and Compliance, People and Cultural Fit, Collaboration and Transparency, and Innovation and Thought Leadership.
Harshvendra Soin, President - Asia Pacific and Japan Business, Tech Mahindra, said, “We are honored to receive this recognition, which reflects our deep commitment to driving innovation and excellence for our clients. This award also reinforces that Asia Pacific and Japan are critical growth markets for Tech Mahindra, where we are accelerating our focus and expanding with significant momentum.”
The ISG Star of Excellence™ Awards are part of the ISG Provider Lens™ research program and are the premier industry recognition platform for technology and business services. Winners are selected from over 3,000 service providers and technology vendors evaluated by ISG annually. This year, ISG gathered thousands of evaluations from enterprise clients in IT, operations, procurement, vendor management, and other key functions across the Americas, EMEA, and Asia Pacific.
Heiko Henkes, Managing Director and Head of Star of Excellence, ISG Provider Lens, said, “Tech Mahindra’s recognition as the ISG Star of Excellence™ regional CX award winner for APAC is a testament to their deep commitment to customer success in one of the world’s most dynamic and competitive markets. Their ability to consistently deliver exceptional experiences, foster strong client relationships, and adapt to regional needs sets them apart as a trusted partner in the region.”
Tech Mahindra’s recognition in the APAC region reinforces its commitment to delivering value, building strong partnerships, and offering tailored solutions. The company is focused on enhancing client engagement and service delivery in key Asia Pacific markets to provide next-generation experiences.