Reimagining Insurance: Guidewire Cloud, AI, and Data Driven Operations
Related Videos
Guidewire as the core modernization platform
- Aviva is ‘all in’ on Guidewire, migrating PolicyCenter and BillingCenter to Guidewire Cloud, with direct business live since April, ClaimCenter going live in February, and personal lines broker business targeted for August.
- Canal has already moved policy administration to Guidewire Cloud, with billing and claims slated for future migration, benefiting from Guidewire’s partner ecosystem to avoid fragmented integrations and ensure consistent customer and broker experiences.
AI infusion across the value chain
- Both carriers see AI as augmentation, not replacement, accelerating underwriting, claims triage, customer service, and fraud detection, aligned with Guidewire’s newly announced AI‑enabled capabilities such as workbench experiences, off‑the‑shelf models.
Data foundations first
- Aviva is standardizing on Snowflake with an industry data model to consolidate a single source of truth, enrich datasets, activate analytics and AI across the enterprise.
- Canal focuses on near‑real‑time telematics ingestion to trigger FNOL, improve underwriting context, and embed analytics directly in adjuster/underwriter workbenches.
Partnership and Operating Model
What carriers expect from partners
Thought leadership that brings industry best practices and challenges the status quo; transparency, trust, and skin in the game, investing alongside the client for long‑term outcomes.
Culture of innovation with guardrails
Both organizations emphasize AI governance, security, bias monitoring, and drift controls. These measures help teams innovate while meeting regulatory demands and customer expectations.
Industry collaboration and reusable assets
Carriers are increasingly co-creating reusable components that address non-differentiating needs and welcoming moves that simplify broker, carrier, and customer flows across the ecosystem. This collaboration speeds implementation and improves overall service quality.