SenseOps: Bringing Clarity, Control, and Intelligence to OT Asset Management

In today’s asset-intensive industries, whether telecom, manufacturing, utilities, energy, or logistics, managing Operational Technology (OT) has never been more challenging. The stakes are high: infrastructure is aging, physical assets are spread out, cybersecurity threats are increasing, and compliance demands are tougher than ever. Amid all this, downtime isn’t just inconvenient, it’s expensive.

The Real Cost of Reactive OT

For enterprises on the Global 2000 list, unplanned downtime results in a collective loss of over $400 billion every year. That’s nearly $200 million per company, wiped out by unexpected equipment failures and system disruptions. The root cause is not a lack of resources, but a lack of visibility and structure.

Most OT environments still rely on siloed maintenance logs, disconnected asset inventories, and spreadsheets. Decisions are made reactively when something breaks. This model leads to maintenance backlogs, safety issues, and missed SLAs. The signs of failure are often there. But no one’s watching.

This is the visibility gap SenseOps is built to close.

Introducing SenseOps: A Smarter OT Platform

SenseOps is Tech Mahindra and ServiceNow’s next-gen Enterprise Asset Management (EAM) platform, purpose-built to offer real-time visibility, predictive intelligence, structured maintenance, and a fully-integrated Computerized Maintenance Management System (CMMS) to keep operations teams fully in control.

From robotic arms on the factory floor to pipelines in remote substations, SenseOps empowers field teams to manage and maintain assets more intelligently, without having to rip and replace existing systems.

Why Traditional OT Approaches No Longer Work

Across industries, the challenges are surprisingly similar:

• No single source of truth for asset health.
• Manual or outdated maintenance records.
• Inability to track aging infrastructure or warranties.
• Maintenance only triggered post-failure.
• Security patches missed or applied late.
• Repeated site visits for unresolved issues.

This leads to increased Mean Time to Repair (MTTR), soaring operational costs, and service-level breaches.

SenseOps changes the game by digitizing and integrating OT operations, giving teams the tools to detect issues early and act fast.

What Makes SenseOps Different

Unlike standalone monitoring tools, SenseOps is a comprehensive operational platform that works across the full lifecycle of physical assets. Here’s what it brings to the table:

1. Asset Visibility

SenseOps gives you a real-time view of every asset, no matter where it is located or how it is connected. Health, usage, location, runtime, and risk conditions are all available on intuitive dashboards, ensuring no asset goes unnoticed.

2. Enterprise Asset Management (EAM)

Track assets from procurement to retirement. SenseOps maintains digital records of warranty, depreciation, usage trends, and maintenance history, supporting smarter decisions on replacements or reallocation.

3. Predictive and Proactive Work Orders

SenseOps uses telemetry and sensor data to detect early warning signs of failure. It auto-generates predictive work orders before issues escalate. You can also set business rules to trigger proactive maintenance based on usage, time intervals, or compliance needs.

4. Integrated CMMS

SenseOps includes a built-in CMMS that enables:

• Creation and assignment of digital work orders
• Maintenance scheduling
• Spare parts inventory management
• Technician performance monitoring
• Mobile checklists and instructions
• Maintenance KPI reporting

This helps shift teams from reactive firefighting to proactive, data-driven planning.

5. Service Management

Tasks are no longer buried in email threads or spreadsheet trackers. SenseOps enables SLA tracking, intelligent scheduling, vendor assignment, and mobile access - all of which reduce human error and ensure better fix rates.

6. Security and Compliance Oversight

From patching activity to firmware status and configuration drift, SenseOps continuously monitors OT security. Non-compliant assets are flagged automatically, and compliance reporting becomes audit-ready. This saves time and reduces risks.

7. End-of-Lifecycle Intelligence

Aging equipment is one of the top contributors to unplanned downtime. SenseOps identifies assets nearing end-of-life, enabling planned upgrades, spare optimization, and cost-effective replacements.

The SenseOps Advantage

SenseOps isn’t built for a single industry. It’s designed to scale across sectors where asset performance and service reliability are critical. Whether you are managing a global supply chain, a regional utility network, or transportation systems, the benefits are clear:

• Over 30% cost savings via preventive vs. reactive maintenance.
• Fewer emergency site visits through early failure detection.
• Better capital planning with asset lifecycle insights.
• Improved SLA compliance and audit readiness.
• Higher asset utilization and extended lifespan.
• Real-time work order visibility for field teams and leadership.
• Optimized maintenance schedules, ensuring reliable energy distribution and reducing operational costs.
• Enhanced safety, reduced delays, and improved overall service quality for traffic systems, railways, and airports.

Why Tech Mahindra?

With decades of experience in asset-intensive sectors, Tech Mahindra has helped global enterprises transform field operations, digitize legacy records, and implement AI-driven maintenance models. SenseOps reflects this deep domain expertise.

When you adopt SenseOps, you also get:

• Advisory services for OT transformation.
• Seamless integration with your ERP, NOC, CMMS, and ticketing tools.
• Implementation support for both greenfield and brownfield environments.
• A clear roadmap to scale toward autonomous OT operations.
• A unified platform for IT and OT assets, ensuring real-time monitoring and optimised resource allocation.

Conclusion

It is estimated that nearly 25% of operational budgets are lost to inefficiencies in field maintenance, asset tracking, and reactive issue management. ​This is more than a cost issue, it’s a barrier to competitiveness. Your teams are already working hard. What they need is clarity - a system that brings together all the moving parts (assets, people, workflows) into one intelligent, integrated view.

That’s what SenseOps offers

It helps organizations see more, act faster, and operate with confidence, even in the most complex OT environments.

As digital transformation continues to shape the future, the integration of IT and OT through SenseOps will be critical in achieving sustainable growth and success.