Unified Security Operations, Risk, Privacy, and Third-Party Oversight for CSPs

In the telecom industry, security failures are rarely due to a lack of tools. More often, they stem from fragmented teams working in silos with security, risk, compliance, privacy, and third-party oversight managed independently. This fragmentation slows down incident response, complicates audits, and exposes Communication Service Providers (CSPs) to financial and reputational damage.

With the rise of 5G and IoT, CSPs face an expanded attack surface and increasing pressure from regulators and customers. Cybercriminals now target critical infrastructure, customer data, and vulnerable third-party integrations.

According to PWC’s 2025 Global Digital Trust Insights, the average data breach cost is $3.3 million. Cloud-related threats (42%), hack-and-leak operations (38%), and third-party data breaches (35%) rank as the highest cyber threats. Yet, many CSPs still rely on disconnected tools and manual workflows.

What’s needed is a unified platform that integrates cross-functional responsibilities, automates controls, and accelerates risk-informed decision-making. In this highly-regulated sector, CSPs also require platforms that come with built-in compliance frameworks, support data privacy laws, and enforce granular controls across service levels, data integrity, and workflow governance.

Tech Mahindra + ServiceNow: Unified Security for CSPs

Tech Mahindra strongly advocates for leveraging ServiceNow’s out-of-the-box solutions to deliver a unified, integrated platform that helps CSPs manage security, risk, privacy, and third-party oversight. This is achieved through real-time visibility and cross-functional collaboration. This collaboration enables Tech Mahindra to leverage ServiceNow’s best practices and advanced tools, helping CSPs tackle complex challenges effectively and contribute to a secure, resilient environment. With ServiceNow’s modern technology, CSPs gain enhanced operational efficiency, streamlined processes, and improved compliance management.

ServiceNow’s solutions also empower CSPs to proactively identify and mitigate risks, offering protection against potential threats. The platform’s analytics and insights enable CSPs to make informed decisions and drive strategic initiatives. This holistic approach improves the security posture and promotes continuous improvement and innovation.

Tech Mahindra’s commitment to harnessing ServiceNow offerings highlights its focus on delivering state-of-the-art services and solutions that drive business transformation and growth, reflecting its vision for a secure, efficient, and innovative future for CSPs globally.

Security Operations (SecOps)

ServiceNow’s SecOps solution enables automated threat detection, incident response, and vulnerability management. It integrates seamlessly with SIEM systems, threat intelligence platforms, and CMDBs - helping teams filter out noise, prioritize critical threats, and reduce the Mean Time to Resolution (MTTR) by up to 84%.

Integrated Risk Management (IRM)

ServiceNow’s IRM centralizes risk registers, automates testing, scoring, and exception handling, keeping CSPs audit-ready. Built-in GRC controls on the Now Platform support continuous monitoring and timely corrective actions, reducing manual oversight.

Business Continuity Management

Service disruptions impact millions. This module equips CSPs with the ability to plan, test, and execute continuity strategies effectively. Its crisis workflows facilitate fast coordination during outages, ensuring minimal customer impact.

The platform’s multi-instance architecture ensures redundancy and high availability. With real-time data replication across dual colocation facilities, CSPs are protected from single points of failure and prolonged downtimes.

GenAI for Security and Risk Management

Integrating Generative AI (GenAI) into ServiceNow’s solutions enhances security and risk management for CSPs. GenAI can process huge data sets to identify threats and vulnerabilities, allowing CSPs to address them proactively.

With GenAI, CSPs can automate threat detection and response, reducing manual effort and improving reaction times to security breaches. AI-driven insights also help predict future risks, supporting better strategic planning and mitigation efforts.

GenAI augments ServiceNow’s Privacy Management solution by improving the accuracy and efficiency of Data Subject Access Requests (DSARs), privacy impact assessments, and data governance monitoring. GenAI’s capabilities can also be applied to Third-Party Risk Management, improving the automation of third-party assessments, risk scoring, and continuous monitoring. AI-driven analytics offer deeper visibility into vendor exposure, helping CSPs minimize breach risks and maintain a robust security posture.

The Measurable Impact on Telecom Providers

With Tech Mahindra’s deep telecom expertise and ServiceNow’s unified platform, CSPs gain a measurable advantage. The combined impact includes:

• 84% faster incident response, minimizing downtime and customer disruption.
• 40% improvement in compliance efficiency through automated workflows and centralized controls.
• Real-time dashboards and risk heatmaps for strategic decision-making.
• Reduced manual reporting errors and lower overall compliance costs.
• Enhanced collaboration across security, risk, compliance, and privacy teams.
• Streamlined vendor risk assessments and faster third-party onboarding.
• Transparency into audit logs, certifications, SOPs, and real-time operational resilience metrics.

Customers retain full data ownership and benefit from advanced controls like secure mobile access (MFA-enabled), data anonymization, and the ability to integrate third-party data sources via Remote Tables.

Why Telcos Choose Tech Mahindra for ServiceNow Transformations

ServiceNow’s full potential can only be realized with the right partner who understands both the telecom industry and the platform's capabilities. As an Elite ServiceNow partner, Tech Mahindra aligns the platform's features with the specific challenges CSPs face. Our certified experts - security architects, compliance consultants, and telecom strategists collaborate closely to customize the platform modules to each client’s needs.

Tech Mahindra ensures every aspect of ServiceNow's functionality is optimized for CSP operations. By leveraging our extensive industry knowledge and technical expertise, we deliver comprehensive solutions that enhance efficiency, security, and compliance. Beyond implementation, we provide ongoing support and strategic guidance to help CSPs maximize their ServiceNow investments. Our experts stay abreast of the latest developments and innovations within the platform, ensuring clients benefit from cutting-edge solutions that drive growth and profitability.

What sets Tech Mahindra apart is deep operational telecom knowledge with transformation capability. Beyond GRC and security, the company offers:

• Network Consulting to help CXOs prioritize tech, capital, and business decisions.
• Network Integration and Rollout, including the deployment of Open RAN and core networks.
• Lab-as-a-Service for end-to-end testing and validation of network readiness.
• E2E Fiber and Transport Services for designing and managing optical networks.
• OSS Transformation through the netOps.ai platform to simplify and automate network lifecycle management.
• Managed Network Operations for achieving zero-touch, autonomous operations.

This mix of domain expertise and platform execution makes Tech Mahindra the go-to partner for CSPs looking to unify their risk and security functions on ServiceNow.

Conclusion

The cost of relying on disconnected, legacy tools is rising fast. With the global IT and telecom cybersecurity market expected to reach USD 82.64 billion by 2030 (Research and Markets), telecom providers cannot afford to be reactive.

Security is not just an IT function, it is now a boardroom priority. CSPs need unified visibility, proactive risk mitigation, and seamless compliance, not just to get through audits, but to stay ahead in a competitive market.

By combining ServiceNow’s resilient, scalable platform with Tech Mahindra’s telecom-first approach, CSPs gain more than just software. They get a strategic partner for managing security, risk, privacy, and third-party oversight at scale.