Agentic AI for Low-Touch IT Transitions

Abstract

Enterprises today demand faster, predictable, and low-risk transition outcomes, and traditional high-touch models fall short in delivering consistent results.

This whitepaper explores how agentic AI enables a shift toward low-touch transition models, where intelligent agents drive execution, mitigate risks, and institutionalize knowledge across the lifecycle. By combining human oversight with AI-led orchestration, organizations can achieve greater efficiency, improved scalability, and more resilient transition programs.

Advance Modal Components
Infusing Agentic AI for Low-Touch IT Transitions

Key Insights

Persistent Challenges in Traditional Transitions

Manual execution and dependency on critical SMEs increase risks, slow delivery, and create inconsistencies across large-scale transition programs.

Shift to Low-Touch Transition Models

AI agents enable continuous execution, real-time monitoring, and structured knowledge reuse while humans focus on strategic decision-making.

AI Agents Enable Faster, Scalable Execution

Agent-driven transitions reduce effort by up to 30–40% and accelerate timelines with parallel workflows and faster decisions.

Improved Risk Management and Governance

Real-time monitoring, automated workflows, and embedded governance enhance visibility, reduce disruptions, and ensure policy-aligned execution.

Knowledge Institutionalization Reduces SME Dependency

AI agents capture and reuse institutional knowledge, reducing reliance on individual expertise and improving transition consistency.

About the Author
Vivek Kaul
Head - Transition & Transformation COE, SST, Tech Mahindra

Vivek is a seasoned technology leader with nearly 29 years of experience in delivering large-scale programs across multiple industry domains. As Global Head of Transition & Transformation, he leads strategic initiatives and drives digital transformations, overseeing complex programs that enable organizational growth and innovation.

Sayantan Chatterjee
Associate Business Consultant, SST, Tech Mahindra

Sayantan is a Transition & Transformation professional with 13+ years of experience in enterprise modernisation and large-scale IT transition programs. As an Enterprise Consultant in the Transition & Transformation COE, SST, he drives AI-enabled transformation initiatives across industries.

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Sayantan is a Transition & Transformation professional with 13+ years of experience in enterprise modernisation and large-scale IT transition programs. As an Enterprise Consultant in the Transition & Transformation COE, SST, he drives AI-enabled transformation initiatives across industries.

He has delivered programs across banking, healthcare, manufacturing, retail, and digital commerce, with a focus on business continuity, operational stability, and value realization.

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