Energy and Utilities | Tech Mahindra

AI-Driven Customer Care

AI can help Energy and Utility companies fill essential gaps in customer care, free up hours through greater efficiency, and ensure reduced energy and resource leakage.

Powering Energy and Utility Sector Forward

The Energy and Utility sector is undergoing significant transformation, with new technologies opening up avenues for driving greater efficiency. While regulatory structures and industry innovations enable greater empowerment for the end user, companies face pressing challenges in understanding customer insights, meeting their demands, and plugging resource leaks.

Industry Gaps

  • Customer queries about bills and real-time energy and utility usage go unresolved
  • Maintenance of underground pipes is delayed because of manual assessments of video data
  • Renewable energy producers need efficient energy forecasting systems to improve their OPEX

TechM's Answer - AI Services

  • Consulting Services
  • Text Analytics (NLP)
  • Intelligent Automation – Business & IT
  • Computer Vision
  • Virtual Assistants & Voice
  • Advanced Analytics (ML)

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