Creating Memorable Digital & Human Inspired Experiences
It is vital for businesses to be future-ready by acknowledging 'digital’ as an inherent part of their strategy . Tech Mahindra Business Process Services (BPS) is at the forefront of this technology evolution. More
It is vital for businesses to be future-ready by acknowledging 'digital’ as an inherent part of their strategy . Tech Mahindra Business Process Services (BPS) is at the forefront of this technology evolution.
Our approach towards delivering CX services begins with a deep understanding of the customer environment and fostering a collaborative partnership focused on employees. This approach helps us increase business value, deliver transformative benefits, and introduce efficiency drivers through platform-based solutions leveraging intelligent automation, GenAI, and analytics. Ultimately, we help customers achieve success in a progressively digital and disruptive world.
TechM BPS is Leader in NelsonHall' s CX Services Transformation 2025 NEAT—Four Years in a Row
"Tech Mahindra BPS has been positioned among the leaders in NelsonHall’s CX Services NEAT evaluations since 2022. Its core analytics and insights capabilities enable data-driven decision-making, a key requirement for CX services clients operating in highly volatile industries with reduced customer loyalty. Tech Mahindra BPS also has a strong AI technology ecosystem and can benefit from its strategic partnerships with joint GTM."
Tech Mahindra BPS positioned as a Service Leader in the 2024 SPARK Matrix™ Contact Centre Outsourcing Services by Quadrant Knowledge Solutions – 3 years in a row!!
"Tech Mahindra emerges in the CCOS market as a prominent player with its strategic emphasis on innovation and digital transformation. Through its Navixus business unit, the company offers a 360° digital transformation suite designed to tackle complex challenges in customer engagement and business processes. Additionally, Tech Mahindra's proactive R&D efforts via Makers Lab and its commitment to preserving Indian languages with Project Indus reflect a forward-thinking approach. Strategic acquisitions and launches such as Populii have further improved its capabilities in delivering comprehensive digital customer experience services. These elements collectively enhance Tech Mahindra's ability to meet diverse client needs and adapt to evolving market demands."
Unfiltered Stories | Gig and tech are rocking CX, a view from Tech Mahindra
Outsourcing service providers needs to be future-prepared, and TechM BPS is at the forefront of this technology evolution, with its strategy focused at “Scale at Speed”. Our extensive TSP partner ecosystem, dedicated platform for gig workforce management, investments in human and digital workforces, and dedicated business unit for providing holistic CX transformation services enable us to deliver digitized, hyper-personalized, contextualized, and bespoke CX.
Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 – APAC
“APAC-based enterprises are increasingly looking to move the needle with their CX outcomes, with a primary focus on driving revenue growth, enhancing customer interactions and increasing agent satisfaction. Tech Mahindra is well positioned to cater to this demand,” says David Rickard, Partner, Everest Group. “It has developed a strong suite of proprietary digital CXM solutions, including UNO, its robotic process automation too; Entellio, its enterprise-wide conversational tool; You Desktop, its unified agent desktop; and its AI center of excellence, AI Delivered Right. In the APAC region, it serves clients in Australia, New Zealand, India, and the Philippines across different verticals such as telecom and media, BFSI, and the retail sector through a network of over 24,000 agents. Its ability to offer advanced digital CX capabilities, aided by strategic partnerships with leading technology providers including hyperscalers, as well as its robust portfolio mix contribute to Tech Mahindra’s recognition as a Major Contender and Star Performer in Everest Group's Customer Experience Management (CXM) APAC – PEAK Matrix® Assessment 2024.”