Creating Memorable Digital & Human Inspired Experiences
It is vital for businesses to be future-ready by acknowledging 'digital’ as an inherent part of their strategy . Tech Mahindra Business Process Services (BPS) is at the forefront of this technology evolution. More
It is vital for businesses to be future-ready by acknowledging 'digital’ as an inherent part of their strategy . Tech Mahindra Business Process Services (BPS) is at the forefront of this technology evolution.
Our approach towards delivering CX services begins with a deep understanding of the customer environment and fostering a collaborative partnership focused on employees. This approach helps us increase business value, deliver transformative benefits, and introduce efficiency drivers through platform-based solutions leveraging intelligent automation, GenAI, and analytics. Ultimately, we help customers achieve success in a progressively digital and disruptive world.
Tech Mahindra BPS has been positioned as a "Market Leader" in HFS Research Horizons: Customer Experience Service Providers, 2024
"Tech Mahindra has been placed as a Horizon 3 market leader in our inaugural CX Services Horizon report for its digital-first approach, CX delivery capabilities, and approach to the gig model. Leveraging its partner ecosystem and its own Makers Lab, Tech Mahindra has developed CX technology using emerging tech, including GenAI. Clients of Tech Mahindra are impressed with the firm’s flexibility and speed of execution."
Tech Mahindra BPS positioned as a Service Leader in the 2024 SPARK Matrix™ Contact Centre Outsourcing Services by Quadrant Knowledge Solutions – 3 years in a row!!
"Tech Mahindra emerges in the CCOS market as a prominent player with its strategic emphasis on innovation and digital transformation. Through its Navixus business unit, the company offers a 360° digital transformation suite designed to tackle complex challenges in customer engagement and business processes. Additionally, Tech Mahindra's proactive R&D efforts via Makers Lab and its commitment to preserving Indian languages with Project Indus reflect a forward-thinking approach. Strategic acquisitions and launches such as Populii have further improved its capabilities in delivering comprehensive digital customer experience services. These elements collectively enhance Tech Mahindra's ability to meet diverse client needs and adapt to evolving market demands."
TechM BPS Positioned as a 'Leader' within NelsonHall' s CX Services Transformation 2024 NEAT
"The CX services market is evolving to multimodal support with heavy use of conversational AI. Tech Mahindra is at the forefront of this evolution with its IP, strategic partnerships, conversation design resources, and implementations across various use cases. Its investments to integrate GenAI in the virtual assistant to extract contextual information regardless of the customer channel shift is the next step towards value-add customer conversations."
Unfiltered Stories | Gig and tech are rocking CX, a view from Tech Mahindra
Outsourcing service providers needs to be future-prepared, and TechM BPS is at the forefront of this technology evolution, with its strategy focused at “Scale at Speed”. Our extensive TSP partner ecosystem, dedicated platform for gig workforce management, investments in human and digital workforces, and dedicated business unit for providing holistic CX transformation services enable us to deliver digitized, hyper-personalized, contextualized, and bespoke CX.
Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 – APAC
“APAC-based enterprises are increasingly looking to move the needle with their CX outcomes, with a primary focus on driving revenue growth, enhancing customer interactions and increasing agent satisfaction. Tech Mahindra is well positioned to cater to this demand,” says David Rickard, Partner, Everest Group. “It has developed a strong suite of proprietary digital CXM solutions, including UNO, its robotic process automation too; Entellio, its enterprise-wide conversational tool; You Desktop, its unified agent desktop; and its AI center of excellence, amplifAI. In the APAC region, it serves clients in Australia, New Zealand, India, and the Philippines across different verticals such as telecom and media, BFSI, and the retail sector through a network of over 24,000 agents. Its ability to offer advanced digital CX capabilities, aided by strategic partnerships with leading technology providers including hyperscalers, as well as its robust portfolio mix contribute to Tech Mahindra’s recognition as a Major Contender and Star Performer in Everest Group's Customer Experience Management (CXM) APAC – PEAK Matrix® Assessment 2024.”