Ajay Kumar Mishra | Tech Mahindra

Author Profile

Ajay Kumar Mishra

VP, Sales, Tech Mahindra

Ajay Mishra is a Vice President, Sales at Tech Mahindra, where he leads ServiceNow Consulting and Growth initiatives. In his role, he is responsible for incubating innovative solutions and expanding a diverse portfolio of ServiceNow offerings tailored to enterprise needs. With extensive global experience in program delivery, customer success, architecture, and solution design, Ajay brings deep expertise in Enterprise Service Management.

Ajay is an active contributor to the ServiceNow ecosystem and a regular speaker at industry events and forums. His leadership has been instrumental in driving digital transformation for numerous organizations, enabling them to leverage ServiceNow's capabilities to their fullest potential. His strategic vision and commitment to excellence have earned him recognition within the industry and among peers.

Insights

Views

With close to 6 billion mobile subscribers worldwide (GSMA report, 2025), the telecom industry is one of the most vital cogs in today’s digital economy. Yet, internally, many telecom companies are still weighed down by outdated ways of working - siloed operations across departments like IT, HR, Finance, and more. These inefficiencies don’t just affect internal teams, they ripple out and disrupt service delivery, especially to B2B clients.

Views

In the telecom industry, security failures are rarely due to a lack of tools. More often, they stem from fragmented teams working in silos with security, risk, compliance, privacy, and third-party oversight managed independently. This fragmentation slows down incident response, complicates audits, and exposes Communication Service Providers (CSPs) to financial and reputational damage.