Author Profile

Mahima Agarwal

SVP, Region Head – Sales, BPS America, Tech Mahindra

Mahima Agarwal

Mahima is a Global Sales Leader & Americas Head for Tech Mahindra BPS Americas strategic verticals. She has spearheaded numerous complex digital transformations and secured multimillion-dollar deals across various industries. She is a pivotal, versatile leader adept at blending futuristic vision with deep technical roots to deliver an outsize impact for clients and propel business strategies.

Insights

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Enterprise operating models are undergoing a fundamental shift in how businesses create value. By replacing control-led operations with intelligent orchestration, AI, organizational reinvention, and human imagination, the emerging models are driving business excellence. Central to this change is the need to embed intelligence into how organizations operate, decide, and create value.

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In an isolated area of America, a water line underneath bursts.  Within minutes, the water drains below the estimated line. The water supply crew is immediately on the scene to locate the source of the sensor failure. Raising a critical question: can digital solutions in water utilities quickly connect signals to predict, prioritize, and respond to disruptions before they occur?

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The manufacturing industry has undergone a profound shift, led by a global transformation driven by 4.0 technologies. The current manufacturing trends are dominated by robotics, automation, digital twins, IoT, and other ground-breaking tech. Additionally, enterprises are increasingly investing in building smart factories shaped by the convergence of automation, AI, and IoT.

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Retail today is no longer shaped by scale alone; it is shaped by speed of decision-making. Customer expectations shift in real time, demand signals fragment across channels, and operational complexity grows with every new touchpoint. In this environment, even advanced analytics and traditional AI struggle to keep pace. Insight without action, or action without context, creates gaps that retailers can no longer afford.