Tech Mahindra Expands Strategic Partnership with Stockmann
Tech Mahindra Ltd. a leading provider of digital transformation, consulting and business re-engineering services and solutions, announced expansion of the strategic partnership with Stockmann Oyj, an iconic departmental stores and ecommerce retailer in Finland and Baltics. Tech Mahindra will be augmenting and building new customer centric processes, data driven operations and enhancing customer experience throughout the journey.
Mika Repo, Chief Digital Officer, Stockmann, said, “We are embarking on a journey to revamp Stockmann operations with the utmost focus on our customers. In the new updated Stockmann strategy we aim to focus into our customers and create better customer experience at every touch point driving increased value for them. We need to improve how we merge into business operations and strategy. We looked for a partner who can help us rationalize and modernize our setup, to automate and improve the services within the context of customer experience. Technology will be used as a key enabler in improving operational efficiency and delivering this transformation and turn around our business with customers at the centre. We found in Tech Mahindra the right partner for the future to enable us to drive this change.”
Mukul Dhyani, Business Head Continental Europe, Tech Mahindra said, “We are delighted to expand our strategic partnership with Stockmann, to deliver world class experience to its customers. As a trusted transformation partner, we are committed to helping our customers embark on the Digital Journey and deliver best business outcomes. Stockmann will benefit from our best in class framework and accelerators, which will help deliver improved customer experience and adaptive next generation technology. Subsequently creating a resilient & data driven organization able to adapt their new business model for future growth. The win also underscores our total commitment to the Nordics and our continued investments in Finland.”
Tech Mahindra under its TechMNxt charter has continued focused on leveraging next-generation technologies like Cybersecurity, Artificial Intelligence, Analytics, Blockchain, 5G, and Internet of Things to disrupt and enable digital transformation, and to build cutting-edge technology solutions and services for customers globally.
About Stockmann
Stockmann offers a diverse and high-quality selection of fashion, beauty and home products for a wonderful everyday life. We inspire our customers to make sustainable and responsible choices. Stockmann has 8 department stores in Finland and the Baltic countries and the online store stockmann.com.
About Tech Mahindra
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 5.2 billion company with 120,000+ professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra has been recognised amongst India’s 50 best companies to work for in 2020 by the Great Place to Work®️ Institute.
