Tech Mahindra Named Leader in Procurement BPO Solutions & Services by ISG Provider Lens™ Report 2022

TechM emphasizes the need to stabilize clients’ procurement and sourcing environments prior to initiating any significant change. Tech M Procurement BPO services are built around stabilizing clients’ organizations, operations, and systems to provide a solid foundation.

TechM delivers procurement BPO services through five delivery centers in India, and one each in the U.S., China, Hungary, Mexico, and the Philippines. TechM’s dedicated FTEs for procurement has increased from 550 to more than 1,200 since 2020, further boosting company capabilities and growth.

TechM has invested heavily in developing and adopting artificial intelligence (AI) and robotics, staff training, improving category visibility, analytics, and automation. It has developed comprehensive playbooks to explain strategy and guide client investments in procurement change and improvement.

TechM offers the same portfolio to large accounts and midmarket firms but adapts its go-to-market, sales, consulting, delivery, and client support approaches to meet the needs of the latter. Its approach typically includes identifying opportunities using deployed technologies; focusing on internal process efficiencies to ensure cost controls and accountability, tracking and monitor spend, and set the stage for growth; and identifying and reducing maverick spending ― a fast-growing problem for midmarket firms.