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Learning Transformation for a Leading Automotive Systems manufacturer

About the Customer

Global supplier of automotive systems, modules, and components to automotive original equipment manufacturers and related aftermarkets

Challenge

  • Lagging global sales with single digit growth rate
  • Inconsistent sales margins across different regions despite the demand for original equipment spares
  • The learning function was not well-defined, well-equipped, or well-staffed, and was simply an administrative function.
  • There were several different systems used across the organization for managing training.
  • The training databases were not integrated with other enterprise databases, such as the performance management system.
  • More than 30% of the training courses were duplicates across the organization.
  • There was a lack of training reach to the diverse workforce across the world.
  • Employees got 50%-75% of their relevant information directly from other people.

Strategy and Insight

  • Tech Mahindra was involved to in the overall transformation of the learning organization.
  • TechM conceived a three-step transformation approach: root-cause analysis, solution identification and implementation, and evaluation.

Strategy and Implementation

  • Alignment of learning and development to role-wise competencies and strategic business goals and synchronization of learning and development plans with the sales process.
  • Deployment of the SumTotal enterprise learning management system was implemented across the organization.
  • A series of product-based courses were launched to provide in-depth knowledge of their features and benefits.
    • Basic courses for all staff members to get to know the product fundamentals
    • Advanced courses for the sales force to provide detailed information about product features, working, benefits, and client innovations.

Impact

  • Aligned and Trained Workforce
  • 25% Reduction in ILTs and 70% Increase in Virtual Trainings
  • Measurement framework in-place to ensure competencies are improved towards set business goals

TechM Advantage

  • Setting up of a global learning organization that would cater to all diverse learning needs.
  • 2% Increase in Business Opportunities in Asian markets

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