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Oracle HCM Cloud Implementation for a Leading Retail Conglomerate

About the Customer

This Middle – East Customer is a global fashion and lifestyle Retail conglomerate residing at the crossroads of the modern economy – Dubai, United Arab Emirates. Today, the customer caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands, employing 12,000 multicultural staff covering four continents.

Challenge

Customer did not have a global standard HR system. Needed to enable efficient management of human resources and to attract, retain and grow talents by implementing a next generation talent management framework.

  • Business Agility: HR was looking to align their people strategy to support their evolving business strategy and adjust to the ever-accelerating changes in their business landscape
  • Employee Experience: HR was keen on leveraging technology to help impact the key moments that matter in the employee journey
  • Innovation: Create a culture of innovation to keep up with the emerging technologies while staying ahead of the competition.

Strategy and Insight

Tech Mahindra planned to implement a single, cost-effective Cloud HCM solution across the organization to support its strategy to recruit and develop a world-class staff. Tech Mahindra provided automated solutions to replace cumbersome systems thereby, saving time and money and expanding visibility into candidates and processes––from recruiting to performance evaluation and goal management—ultimately ensuring Apparel can attract, retain and develop talent.

Strategy and Implementation

  • Tech Mahindra was involved to help understand, analyze, unify, and provide a solution on both the business process and software solution
  • End-to-end HR solutions covering Recruitment, Core HR, Benefits, Leaves, Payroll, Learning Management, and Performance Management
  • Data migration from legacy systems to HCM Cloud was accomplished utilizing pre-defined HDL templates and re-usable solution.

Solution Highlights

  • Core HR: HR workforce optimization and centralizing HR operations. Predicts performance & attrition base on What if Analysis
  • Absence Management: Productivity improvement through monitoring of un-notified absences and enabling managers to create action plan to improve productivity at workplace
  • Taleo: Improvement of recruitment process by enabling of eQuest tool to identify best fit candidates from social sourcing sites and job boards
  • Talent Management: Managers have been able to set Goals, perform Talent Reviews & identify skills gaps and recommend e-learning courses
  • Payroll: All pay-related activities are summarized in a single location, making it simple for an employee to find and update information quickly from the device of their choice, whether they go in once a year or every payday. A simplified user experience speeds information access and improves employee satisfaction. Significant reduction in Payroll Processing Cycle Time from 2 Days to 6 hours.
  • Mobility: Giving employees mobile access to request or enter their planned or unplanned absences from work gives them more flexibility, improves productivity, and makes it more convenient for them to access. An easy-to-use and redesigned employee tax sign-up as well as easy-to-find and easy-to-read pay slips/year-end slips

Impact

  • Single, cost-effective Oracle HCM cloud solution across the organization to support its strategy to recruit and develop a world-class staff.
  • Quicker time-to-hire and a more productive workforce.
  • Stronger candidate insight via global talent evaluation dashboards—promoting merit-based and cross-departmental mobility
  • Seamless adaptability of recruiting platform and job postings to local regulations
  • Reduced compensation costs by about 10%
  • Reduced payroll processing time by about 68%

TechM Advantage

  • Enhanced Employee Experience
  • Enhanced data security and privacy
  • Created and sustained the HR Operating Model for a more effective and efficient Organisation
  • Strong delivery capability that led to successful implementation
  • Leveraging best practices and templates from the HCM COE
  • Business process improvement that helped the customer to enhance its performance operation and activities.

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