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Mobility, Sharing, CX
Transforming customer experience enabled by analytics, personalization, & customer satisfaction

Mobility, Sharing, CX

A Digital customer expects a connected experience across the customer lifecycle with an interplay of digital strategy across sales, service, marketing; enabled by process orchestration.

Customer experience has gone through many developments over the years as depicted below:

Our Vision is to help the OEMs / NSCs / Dealerships to improve Sales Productivity, Conversion Ratio, Market Share, Social Traffic, Brand Recall, CSI / SSI Index / NPS, Customer Insights and control Cost of Acquisition, Customer Churn, Time for Conversion, Competition through differentiation through transforming customer experience enabled by…

Frameworks & Solutions to bring together our capabilities in

Benefits for the Customer

  • Simple and interactive e-booking process through an interactive car configurator
  • Features like Road Side Assistance and Breakdown Assistance ensures customers are one click away from the service center, to ensure customer’s safety and enhanced customer experience

Benefits for the dealer

  • Smart Omni channel notifications for an enhanced customer engagement journey without manual intervention
  • Interactive and guided Test Drive scheduling process
  • Effective communication, feedback and analytics keep customer close to OEM, enabling a smooth order conversion
  • Higher cross-sell up-sell of services and products

Benefits for the OEM

  • Effective management of supply chain challenges avoid upsetting business trends
  • impler dealer on-boarding process Optimized dealership footprint and improved sales per store
  • Better empowerment and efficiencies for customer facing employees
  • Improved customer lifetime value for connected cars
  • Ease of car resale, stock transfer, enhanced price management, Geo fencing enabling OEM to meet customer’s shifting demands with minimal resources

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