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Reliable Aftermarket
Enabling manufacturers to enhance traditional Aftersales areas – Maintenance, Field Quality & Service

Reliable Aftermarket

Aftermarket service is a vital driver of revenues and profitability for original equipment manufacturers. Our Reliable Aftermarket solution enable manufacturers to enhance the traditional aftersales areas such as maintenance, product repair & consumable replenishment.

Growth Drivers

  • Digitization of channels/interfaces, shifting competitive dynamics, and changing consumer preferences
  • OEMs are increasingly developing aftermarket activities.
  • Access to vehicle/equipment generated data
  • Need for proactive monitoring of equipment health, warranty, maintenance agreements and SLA
  • Rising product/service pricing transparency and diversity of supply for customers
  • Expansion of business in commercial aviation industry will lead to growth in maintenance, repair & overhaul market supporting it. The MRO market is said to grow with CAGR of 3.5% over the decade

Our FIRM (Factory, IOT, and Reliability & Mobility) solutions help manufacturing customers globally to change & grow into newer and emerging areas. We help strengthen digitization in Aftermarket space by two of FIRM solutions, IOT and Reliability, which encompasses

  • Reliable Aftermarket platform that leverages Cloud, Mobile, Social, and Analytics & IoT and enhances the traditional Aftermarket areas such as maintenance, field quality & service
  • Differentiated, value added services after the sale of the connected product and capture additional downstream revenue
  • Enhance diagnostic through digital diagnostic tools & No trouble found framework.
  • The solution helps our customers to change their focus from “Product Centricity” to “User Centricity” and “Digitally transform” their operations

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