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Navigate to Nxt.Retail with Customer Lifetime Value

Tuesday, 31st Aug 2021 12:00 noon EST | 18:00 CET | 21:30 IST
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Overview

Customer is core of the business, and all activities revolves around customer. In today’s competitive world, where customer has plenty of options, on-boarding a customer and achieving loyalty is often a challenge. How can a Retail or CPG company retain a customer during the complete lifetime of his/her purchase, monetize the value and provide wow experience.

Key Focus:

The CLTV framework offers some distinct values to companies

Increase in revenue by customer loyalty & personalized experience
Improved CX by personalized, omnichannel experience
Reduce time to market by knowing your customer preference
Increased chances of successful launch
Reduced cost of customer acquisition
Higher monetized value per customer


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Agenda

August 31, 2021

Opening Address

Speaker – Rahul Bhuman, VP & Head of Emerging Business- Tech Mahindra

Time : 5 mins

Keynote address by Forrester

Guest Speaker – Scott Compton, Senior Analyst- Forrester

Time : 10 mins

Insights on Customer Lifetime Value by Tech Mahindra

Speaker – Amit Bhatia, Global Head- Fashion, Lifestyle & Sports| CLTV SME- Tech Mahindra

Time : 10 mins

Fireside Chat

Moderator - Rahul Bhuman

Speaker – Scott Compton, Amit Bhatia, Justin Stayrook

Time : 20 mins

Q&A

Time : 15 mins

Our Speakers

Scott Compton
(Guest Speaker)
Scott Compton, Senior Analyst
Forrester
Amit Bhatia
(Principal Speaker)
Global Head- Fashion, Lifestyle & Sports| CLTV SME
Tech Mahindra
Rahul Bhuman
(Speaker)
VP & Head of Emerging Business
Tech Mahindra
Justin Stayrook
Principal Customer Experience
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