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Tech Mahindra optimizes customer experience by leveraging ServiceNow as an end-to-end digital workflow platform.

  • Elite Partner
  • Global Partner Award Winner
  • CSAT Score: 4.83/5
  • Top Industry Solution Partner for Telco


Tech Mahindra is an Elite partner with ServiceNow covering Sales, Services, Service Provider and Technology programs. This partnership collaborates on creating value and building scale for our joint customers through rapid prototyping and developing the next generation solutions across IT, Networks, applications, and end Users. We drive digital initiatives across 5G, Internet of things(IoT), artificial intelligence/machine learning (AI/ML), augmented reality/virtual reality (AR/VR), and multiple other technologies to drive customer experience.

Joint Industry Solutions

  • Integrated Platform helps telecommunication providers transform their customer experience by integrating legacy systems and leverage artificial intelligence and machine learning, so the customer support cases can be routed to the right agents at the right time.
  • Well Plug & Abandonment Management supports oil and gas customers to simplify and manage the entire lifecycle for oilwell plug and abandonment, while meeting compliance goals, process efficiency, and keeping projects on schedule.
  • Digital Marketplace enhances customer experience with an over-the-top (OTT) layer which offers marketplaces. This enables the service provider to fully manage the customer journeys: buy, use and care for new digital services like 5G, while consolidating offerings from the service provider and other third parties.

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Service Offerings

Consulting & Roadmap

With the right blend of domain, process, and product knowledge, we help our customers accelerate their digital transformation to make work, work better for them. Our consulting offerings are:

  • End-to-end Assessments
  • Digital Transformation Roadmap
  • Business Case Modelling
  • Service Experience using Design Thinking
  • Automation & AI-driven Operations
Implementation

Tech Mahindra offers implementation and development services by:

  • Leveraging Agile and SAFe frameworks in a hybrid resource model
  • Adopting industry best practices
  • Delivering projects faster using TechM accelerators
  • Adhering to ServiceNow recommendations
  • Consistent CSAT rating
Center of Excellence & Innovation

Our ServiceNow Center of Excellence and Innovation (COEI) provides prescriptive and actionable advice to maximize the value of ServiceNow investment in existing and new customer engagements. Additionally, COEI offers the repository of diverse set of reusable assets, stories, ready-to-use templates, starter kits, best practices to accelerate the deployments and ably carries out POVs and POCs to customers.

Delivery-as-a-Service

Tech Mahindra offers “delivery-as-a-service" – a managed services model to support, maintain, and enhance ServiceNow platform—leveraging vast knowledge base, automation use case repository, and lean project team using:

  • SAFe Agile Delivery Centre
  • KPI and Outcome Based Delivery
  • 4 Model Options

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The Eco Engine

Reduce your carbon footprint using any of these modes.
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