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RPA – Robotic Process
Automation
RPA automates reapetable task using AI/ML, helping improve customer experience
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Smart Process Automation

RPA is all about deploying software robots to mimic human action with precision & reliability that exceeds human capability. UNO, RPA solution, is part of Tech Mahindra's RPA framework. It improves efficiency by targeting faster and more accurate issue resolution resulting in improved customer experience and lower costs. RPA also encompasses AI/ML and other Cognitive technologies.

125+ RPA implementations
780+ use cases deployed across 11 Verticals
1600+ back office & 7000+ front office robots
3 Mn transactions handled monthly
15+ Virtual Assistant Implementations
10+ RPA and Intelligent Automation Partners

Our RPA Partners

Our Offerings

Consulting
  • Discovery and Process analysis
  • Defining success factors
  • Business process impact (ROI)
  • Process and Data evaluation
  • Process mapping (As-is To-be)
  • Use-case definition
  • Sprint planning
  • Marketing Services (Pipeline Generation)
Platform selections
  • Mapping strategy to existing RPA
  • Fit-for-purpose evaluation
  • Related adapters and services
  • Skill evaluation
  • Road map assessment
Implementation Services
  • RPA solutions
  • Process and people support
  • Installation, infra/deployment design
  • Factory Model Delivery
Operations
  • Knowledge services
  • Ongoing RPA Enhancements
  • Production support services
  • Change Management
  • Migration Services to cloud
  • Training

Our Approach

Process Mapping

Carefully perform a study of existing practices ensures no small-but-vital steps.

Partial/Complete Automation

Choose whether you want human-assisted or hands-free automation capabilities.

Customer Satisfaction

Ensure that automated deliverables address the needs of the end user.

Manage workflows

Handle high-volume, simple chores, or complex workflows at multiple junctures.

Deploy Automation

Automate the simplest, most repetitive tasks first for immediate efficiencies and PoCs.

Total Transformation

Transform existing workflows while keeping an eye on novel opportunities.

Leading the Way

Front office automation with RPA for a Large Telco in Philippines

Deploying RPA through UNO-R improved CX and helped us achieve 20% reduction in AHT

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40% AHT reduction for a multinational British pharma

We carried out thorough process assessment and delivered around 40% reduction in AHT

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Automate tax filing process through RPA for leading FMCG giant

We reskilled 40% of the FTEs, saved 1.46 million and reduced AHT by around 80%

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RPA

Organizations frequently look to transform their processes and systems to improve efficiency, more importantly, customer experience. However, it always ends up with a huge capex and larger timeframe. Tech Mahindra's RPA offers UNO (Unified Nxt Gen Operations), which can be applied to any type of operation across all industry verticals and horizontals.

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