Delivery Services and Experience Design | Tech Mahindra

Innovation to Drive Improvement

The CME industry faces a wave of digital disruptions from user-centered communication platforms and emerging tech to media streaming services. Caught at the intersection of revenue and social impact, CSP is looking for innovation to drive improvement in ARPU, brand positioning, NPS, and digital sales and service pathways adoption.

Our Services

XDS offers a range of strategic frameworks and solutions to future-proof our clients from digital disruptions while opening new areas of value and growth for them. We drive sustainable change through customer experience-led transformation, focusing on employee adoption, operational design, and bleeding-edge technology implementations.

Strategy and Consultancy

Offering a range of strategic frameworks to optimize experiences and open new value areas for clients.

Research and Testing

Research reveals what motivates your target audience, and testing helps spark innovative solutions.

Behavior Change Design

Theory, evidence, and creative ingenuity are used to identify and target behaviors.

Experience Design

Human-centered, purpose-driven design that engages audiences, builds trust, and reflects your brand and its personality.

Technical Delivery and Management

We’re at the forefront of digital innovation, transforming user-centric requirements into beautiful experiences and elegant, responsive, and robust applications.

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Solution Benefits
  • Drive new adjacent revenue streams
  • Accelerate digital product delivery
  • Improve NPS through experience optimization and focused innovation
  • Reduce service costs through increased digital adoption

Get In Touch

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