Unlock Elevated Customer Experience
Tech Mahindra’s Enterprise Solutions are powered by AI/ML, chatbots, and cloud technologies, such as SAP S/4HANA, Oracle Fusion ERP, IBM Maximo, Azure and AWS, support Intelligent ERP and Connected Assets. It empowers utility companies to operate more efficiently, respond faster, and serve customers better.More
Tech Mahindra’s Enterprise Solutions are powered by AI/ML, chatbots, and cloud technologies, such as SAP S/4HANA, Oracle Fusion ERP, IBM Maximo, Azure and AWS, support Intelligent ERP and Connected Assets. It empowers utility companies to operate more efficiently, respond faster, and serve customers better. These include streamlined back-office operations within an integrated ecosystem, enhanced workforce and asset management, improved customer satisfaction, ultimately driving smooth operations and revenue growth.
LessOur Offering
- Customer Acquisition: Streamline the management of account tariffs, renewals, sales, and location data
- Customer Management: Efficiently handle complaints, tenancy issues, billing, and more
- Billing Operations: Simplify billing, invoicing, and meter-to-cash processes
- Payment Processing: Manage payments, refunds, and reconciliation seamlessly
- Credits and Collections: Enhance the handling of credits and collection activities
- Omni-Channel Customer Engagement: Deliver consistent customer interactions across multiple channels
- Asset Performance Management and Predictive Maintenance: Optimize asset performance and proactively address maintenance needs
- Real-Time Workforce Connectivity: Enable seamless communication and coordination with the workforce
- Smart Technology Rollouts: Implement advanced technologies such as AMI and smart meters
- Integration Capabilities: Connect with IoT services, GIS, ADMS, CC&B, and SCADA systems
Solution Benefits
- Pre-configured for quick and seamless deployment
- Provides a unified view of all business transactions for enhanced visibility
- Prevents revenue leakage with automated customer metering, billing, and collections
- Seamlessly integrates with back-end processes and externally with stakeholders
- Improves customer value with real-time information and support
- Maximizes workforce efficiency through informed rostering and scheduling for asset maintenance
- Boosts customer satisfaction with better feedback
Leading the Way
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