Next-Gen Managed Services | Tech Mahindra

Eliminate Barriers to Digital Transformation

As insurers rebalance their business models, they are undertaking massive transformational initiatives. However, costs may be big impediments. This creates an opportunity for agile solutions that increase collaboration and streamline processes to achieve productivity improvements, reduce cost, automate operations, and increase system availability.

Solution Overview

We offer end-to-end managed IT services across:

Hyper Automation

Solutions across the value chain for claims, underwriting, billing and back office, as well as business process automation.

Digital Quality Assurance

Full scale digital assurance services including model-based testing, functional testing, ERP automation, test life cycle management, mobility and service virtualization.

Application Support and Maintenance

End-to-end application support and maintenance, IT operations assessment and transformation.

Expertise That is Driven By Experience

Deep Resources and Experience

5+ proprietary frameworks, 40+ tools and accelerators, 25+ partnerships and 10+ key acquisitions, 40k+ associates, 10K+ digital consultants, 12k+ Java and 4K+ Microsoft professionals.

Tools include:

  • LitmusT – an intelligent test automation platform for end-to-end test automation. 
  • GAiA – our enterprise AI/ML platform offering built upon the open-source. Acumos™platform for an enhanced end-to-end Customer Experience. 
  • Tactix – Cognitive assistant for operations in live usage (ticket classification) using NLP and ML capabilities. 
  • Entellio – Chatbot tool to handle basic queries. 
  • Selenium + MAGiX – functional test automation; and overall testing framework. 
  • InsurEz – self-service app for agents.

Proof Points

  • Automatic data extraction with ~95% accuracy of uploads and ~65% AHT reduction for a US-based insurance brokerage, ~75% reduction in manual efforts. 
  • In IT Ops Automation for an Australian life insurance company, our solution improved NPS from 5 to 67, reduced average resolution time from 14 to 3.8 days and delivery time from 9 to 4 hours. 
  • Up to 25% efficiency gain in F&A processes, reduced TAT from 8 days to a few hours for tax filing and bank reconciliation effort reduced by 20% for a leading US-based life insurer.

Get In Touch

Need more information?
We will take approximately 3-5 working days to respond to your enquiry.

By clicking on the submit button, you agree with the privacy policy.