Consumer Agentic Experience Studio | Tech Mahindra

Building the Future of Consumer Industries

Consumer Agentic Experience Studio (CAX) brings to life the future of retail, CPG, travel, transportation, logistics, and hospitality. The studio enables organizations to experience, prototype and scale Agentic AI-led transformation across the end-to-end consumer value chain, helping them re-imagine customer experiences, optimize operations and unlock new growth opportunities.

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Consumer Agentic Experience Studio (CAX) brings to life the future of retail, CPG, travel, transportation, logistics, and hospitality. The studio enables organizations to experience, prototype and scale Agentic AI-led transformation across the end-to-end consumer value chain, helping them re-imagine customer experiences, optimize operations and unlock new growth opportunities.

Built specifically for consumer-facing industries, the CAX Studio brings together industry expertise, Agentic AI capabilities, design thinking and engineering excellence to help enterprises solve real business challenges.

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Mohit Joshi

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techM

John Makram

Marketing Head, Business Hub

Key Highlights of the CXE

A Journey Worth Exploring

A novice may not plan a trip perfectly. As they gather experience, they become better at planning a trip. CAX acts as an experienced person who brings the consumer world into one place, closing the gap, building a story for how industries run across the layers, which shapes the modern enterprise, including business, data, application, and technology. Inside CAX Studio, you experience a seamless shift from Farm to Fork, Fiber to Fashion, and Lab to Wellness, all under one platform.

Eleven zones. One connected value chain. A focused walk-through of how the consumer industries design, source, build, move, sell, serve, and decide.

Our Experience Zones

Product Design

Every consumer journey begins with an idea. Our design studio offers to take you into R&D, where brands can cater to and customize ideas and insights in shaping the innovations of tomorrow. The trends, the discovery, the approach, the formulation work, the testing experiences, and the endless possibilities for building a brand-new product. From measuring how consumers interact with products to testing virtual versions before they reach store shelves, this is where innovation begins.

Procurement

Procurement brings new visibility to the table; it's not just sourcing. It carries traceability, sustainability, supplier governance, packaging, compliance, and speed. It’s a shift in the value chain that has changed the sourcing pattern. It’s where supplier decisions are smarter, contracts are clearer, and every material has its own record.

Farm

The farm is the mother of production, where land, raw materials, machines, growers, and technology become the founding connection of the supply chain. Operations bring in structure and equipment along with data, which is used to monitor, guide, and trace every harvest to bring exponential growth.

Factory

From raw material to finished product, the journey moves into manufacturing. This zone shows a modern shop floor where execution, safety, quality, and sustainability are managed, with operations continuing uninterrupted rather than following a disruption. Production becomes more aware through simulation, inspection, operational visibility, and energy intelligence. What once looked like a mechanical process now shifts to function like a connected system that can sense, adjust, and improve in real time.

Connected Warehouse

Once produced, goods need to be stored, protected, moved, and prepared for the next leg of the journey. The Beta generation has changed the future of the connected warehouses as a systematic evolutionary upgrade. It brings the full logistics story into one place—the warehousing, fulfillment, freshness, cold chain, dispatch, last mile and cross-border movement. This has become a real-time vision for product picking, packing, monitoring, and routing, giving a clear picture.

Rail

Tracks play an important role in shaping the development of the connected value chain. This area helps assets, schedules, routes, inspections, and movement to be more visible. As the backbone for ensuring customers leverage technologies, enabling real-time visibility and operational intelligence. Rail is the next future of development in connecting the value chain..

Ports

Behind every global brand sits a port, moving more than most consumers will ever see. This zone steps into the world of ships, containers, customs, gates, yards, and vessels, where a missed window can affect an entire season. With PortNxt and intelligent port automation, it is clear to have coordinated workflows and avoid delays. These are the intelligent gateways to tap the other end of connecting supply chain to economies.

Airlines

The journey follows the goods now. Behind every journey is a chain of unseen workflows. This zone moves into airline operations, where planning, disruption handling, service, crew, fleet, catering, and passenger experience work together under pressure. CAS brings that operational world forward, showing how airlines can plan better, recover faster, and keep the journey moving even when conditions change.

Hospitality

Hospitality is where the consumer story becomes personal. Experiencing a superior customer relationship allows customers to revisit. This zone moves into the precision of work that goes behind that sentiment, whether it be the personalized offerings or the best technology for catering. Every action is seamless, and those small details make the ordinary visit into something worth remembering.

Retail

The most enriching part of the CAX Studio is where the value chain finally meets the consumers. Stores, shelves, prices, orders, fulfillment, loyalty, returns, media, and feedback all come together here across grocery, fashion, and personal care. The store is no longer just a place to transact; it becomes a living point of engagement where the consumer voice flows back into the business.

Command Center

The story ends where the next one begins in the command center. This is where every zone, signal, solution, and journey comes together into one connected view of the consumer value chain. Leaders can see what is moving, what is slowing down, where risks are forming, and where action is needed. If the other zones show how the value chain works, the Command Center is where it is read, questioned, and acted upon.

Experience Zones

ZONE 1

Product Design

Every consumer journey begins with an idea. Our design studio offers to take you into R&D, where brands can cater to and customize ideas and insights in shaping the innovations of tomorrow. The trends, the discovery, the [2.1]approach, the formulation work, the testing experiences, and the endless possibilities for building a brand-new product. From measuring how consumers interact with products to testing virtual versions before they reach store shelves, this is where innovation begins.

ZONE 2

Procurement

Procurement brings new visibility to the table; it's not just sourcing. It carries traceability, sustainability, supplier governance, packaging, compliance, and speed. It’s a shift in the value chain that has changed the sourcing pattern. It’s where supplier decisions are smarter, contracts are clearer, and every material has its own record.

ZONE 3

Farm

The farm is the mother of production, where land, raw materials, machines, growers, and technology become the founding connection of the supply chain. Operations bring in structure and equipment along with data, which is used to monitor, guide, and trace every harvest to bring exponential growth.

ZONE 4

Manufacturing

From raw material to finished product, the journey moves into manufacturing. This zone shows a modern shop floor where execution, safety, quality, and sustainability are managed, with operations continuing uninterrupted rather than following a disruption. Production becomes more aware through simulation, inspection, operational visibility, and energy intelligence. What once looked like a mechanical process now shifts to function like a connected system that can sense, adjust, and improve in real time.

ZONE 5

Connected Warehouse

Once produced, goods need to be stored, protected, moved, and prepared for the next leg of the journey. The Beta generation has changed the future of the connected warehouses as a systematic evolutionary upgrade. It brings the full logistics story into one place—the warehousing, fulfillment, freshness, cold chain, dispatch, last mile and cross-border movement. This has become a real-time vision for product picking, packing, monitoring, and routing, giving a clear picture.

ZONE 6

Rail

Tracks play an important role in shaping the development of the connected value chain. This area helps assets, schedules, routes, inspections, and movement to be more visible. As the backbone for ensuring customers leverage technologies, enabling real-time visibility and operational intelligence. Rail is the next future of development in connecting the value chain..

ZONE 7

Ports

Behind every global brand sits a port, moving more than most consumers will ever see. This zone steps into the world of ships, containers, customs, gates, yards, and vessels, where a missed window can affect an entire season. With PortNxt and intelligent port automation, it is clear to have coordinated workflows and avoid delays. These are the intelligent gateways to tap the other end of connecting supply chain to economies.

ZONE 8

Airlines

The journey follows the goods now. Behind every journey is a chain of unseen workflows. This zone moves into airline operations, where planning, disruption handling, service, crew, fleet, catering, and passenger experience work together under pressure. CAS brings that operational world forward, showing how airlines can plan better, recover faster, and keep the journey moving even when conditions change.

ZONE 9

Hospitality

Hospitality is where the consumer story becomes personal. Experiencing a superior customer relationship allows customers to revisit. This zone moves into the precision of work that goes behind that sentiment, whether it be the personalized offerings or the best technology for catering. Every action is seamless, and those small details make the ordinary visit into something worth remembering.

ZONE 10

Retail

The most enriching part of the CAX Studio is where the value chain finally meets the consumers. Stores, shelves, prices, orders, fulfillment, loyalty, returns, media, and feedback all come together here across grocery, fashion, and personal care. The store is no longer just a place to transact; it becomes a living point of engagement where the consumer voice flows back into the business.

ZONE 11

Command Center

The story ends where the next one begins in the command center. This is where every zone, signal, solution, and journey comes together into one connected view of the consumer value chain. Leaders can see what is moving, what is slowing down, where risks are forming, and where action is needed. If the other zones show how the value chain works, the Command Center is where it is read, questioned, and acted upon.

Solutions on Showcase

  • Recipe Management
    Protects the formulation, taste, and IP that food, beverage, and personal care brands depend on.
  • Pininfarina-led Machine Design
    Shapes how coffee machines, dispensers, and vending units actually reach a consumer.
  • Product Design (XDS)
    Brings creative tooling and design intelligence into fashion and lifestyle R&D.
  • PLM
    Cuts the time it takes to move from a lab or studio concept to a market-ready product.
  • Skin Sensors
    Feed real consumer data into the formulation stage of beauty and wellness products.
Design
01
Design
  • Digital Product Passport
    Carries the full origin story of an ingredient all the way to the shelf.
  • Negotiated Savings Agent
    Handles supplier back and forth, which extends the buyers' days.
  • Supplier Scorecard
    Brings honesty and consistency into how vendors are selected and evaluated.
  • Orion
    Tech Mahindra's connected intelligence platform brings procurement, supplier, and demand signals into one decisioning layer.
Procurement
02
Procurement
  • Tractor Telematics
    Brings farm equipment into one live data layer that suppliers and brands can act on.
  • Farm ERP
    Brings structure to operations that have historically run on instinct and paper.
  • Agri Apps
    Put useful information into growers' hands in the languages they actually use day to day.
Farm
03
Farm
  • Digital Twin
    Let production teams test changes virtually long before the real line is tested.
  • Real-Time Visibility for Renewable Operations (Mahindra Teqo)
    Track renewable energy generation, equipment health, and plant performance in real time for quicker decisions and proactive resolution.
  • Edge AI Orchestration Platform
    From industrial assets to retail operations, delivering real-time intelligence at the edge where data is generated and decisions matter most.
  • RFID-led Operations
    Adds visibility to processes that have run on guesswork for far too long.
  • Altavec Inspection Solutions
    Detect quality and safety issues the human eye often misses.
  • AR and VR for Operations and Safety
    Make training and risky jobs more human-led, with fewer room for mistakes.
Manufacturing
04
Manufacturing
  • Warehouse Management (partner-led)
    Runs warehouse operations in real time, not after the fact.
  • Robotic Warehouse Execution
    Handles picking, movement, and fulfillment without slowing the line.
  • Warehouse Digital Twin
    Models the entire flow in advance, so problems get spotted before they happen.
  • IoT Freshness Measurement
    Monitor perishables from the warehouse to the last mile.
  • Cold Chain Solutions
    Protect goods that simply cannot afford to lose temperature.
  • AI-led Last-Mile Delivery
    Shapes how delivery actually shows up at the doorstep, on time and intact.
  • Intelligent Customs Brokerage
    Keeps cross-border movement going without the usual friction.
Connected Warehouse
05
Connected Warehouse
  • Rail.Nxt
    Tech Mahindra's rail operations platform connects assets, schedules, and decisions into a single intelligent view.
  • Rail.Nxt Asset Management
    Brings rolling stock, wagons, and rail assets into one connected system that tracks performance, utilization, and maintenance in real time.
  • Altavec Inspection for Rail
    Uses digital twin and visual inspection intelligence to identify wear, defects, and safety issues on rail assets before they turn into failures.
Rail
06
Rail
  • Port.Nxt
    Brings real visibility to port operations, covering every container, gate, vessel, and movement across the terminal.
  • Intelligent Port Automation (IPA)
    Streamlines every stage of port operations, from gate-in to gate-out, helping assets, people, and decisions move in sync.
Ports
07
Ports
  • Connected Travel Planner (powered by Orion)
    Adds intelligence to itineraries and traveler journeys.
  • IRROPS Management
    Helps carriers stay ahead when weather, crew, or fleet issues throw schedules off course.
  • PACE
    Tech Mahindra's pre-configured airline ERP is built for one of the most operationally complex industries in the world.
  • In-Flight Catering Solutions
    Bring service and experience into the cabin itself.
Airlines
08
Airlines
  • Threat Monitoring for Hotels and Resorts
    Works quietly in the background, keeping guests safe without making safety feel intrusive.
  • Catering and Service Platforms
    Elevates the guest experience with every meal.
  • Loyalty and Personalization Systems
    Ensure regular guests are recognized, not just processed.
Hospitality
09
Hospitality
  • Cloud-based POS
    Runs the front of the store with speed and reliability.
  • Omnichannel Order Processing
    Connects online and offline services for an easy buy-anywhere and get-anywhere concept.
  • Pininfarina-led Store Design
    Treats the physical space as an integral part of brand experience.
  • Virtual Try-On
    Let shoppers try something on before they buy, with no requirement for fitting rooms.
  • Self-Checkout
    Takes the friction out of the final step of the purchase journey.
  • Electronic Shelf Labels (ESL)
    Keep pricing, promotions, and product information accurate in real time.
  • Planogram Compliance
    Ensures every product is placed at the right spot.
  • Dynamic Pricing
    Let the shelf react to market shifts as they happen.
  • Cooler-as-a-Medium
    Turns refrigeration into an active selling and engagement surface.
  • POS Robotic Automation
    Reimagines checkout with speed, accuracy, and integrated payment.
  • Store-as-a-Medium
    Transforms the store into a center for storytelling space.
  • RFID for Retail
    Brings inventory accuracy and shelf intelligence into everyday store operations.
Retail
10
Retail
  • Factory Dashboards
    Bring real-time visibility into how manufacturing is actually performing.
  • Transportation Control Tower
    The nerve center for everything that moves across the supply chain.
  • Grocery and POS Dashboards
    Project real-time insights on sold/selling products and stocks.
  • Digital Passport and Traceability Views
    Make sourcing, sustainability, and compliance visible from start to finish.
Command Center
11
Command Center
  • Loyalty Management
    Keeps regular shoppers recognized and rewarded across touchpoints.
  • AIO, Agentic AI for Customer Feedback
    Turns customer feedback into action, in real time.
  • Salesforce Agents
    Give B2B sales teams an AI-powered edge built directly into the CRM.
Consumer Experience
12
Consumer Experience

Solutions on Showcase

  • Recipe Management: Protects the formulation, taste, and IP that food, beverage, and personal care brands depend on.
  • Pininfarina-led Machine Design: Shapes how coffee machines, dispensers, and vending units actually reach a consumer.
  • Product Design (XDS): Brings creative tooling and design intelligence into fashion and lifestyle R&D.
  • PLM: Cuts the time it takes to move from a lab or studio concept to a market-ready product.
  • Skin Sensors: Feed real consumer data into the formulation stage of beauty and wellness products.
  • Digital Product Passport: Carries the full origin story of an ingredient all the way to the shelf.
  • Negotiated Savings Agent: Handles supplier back and forth, which extends the buyers' days.
  • Supplier Scorecard: Brings honesty and consistency into how vendors are selected and evaluated.
  • Orion: Tech Mahindra's connected intelligence platform brings procurement, supplier, and demand signals into one decisioning layer.
  • Tractor Telematics: Brings farm equipment into one live data layer that suppliers and brands can act on.
  • Farm ERP: Brings structure to operations that have historically run on instinct and paper.
  • Agri Apps: Put useful information into growers' hands in the languages they actually use day to day.
  • Digital Twin: Let production teams test changes virtually long before the real line is tested.
  • Real-Time Visibility for Renewable Operations (Mahindra Teqo): Track renewable energy generation, equipment health, and plant performance in real time for quicker decisions and proactive resolution.
  • Edge AI Orchestration Platform: From industrial assets to retail operations, delivering real-time intelligence at the edge where data is generated and decisions matter most.
  • RFID-led Operations: Adds visibility to processes that have run on guesswork for far too long.
  • Altavec Inspection Solutions: Detect quality and safety issues the human eye often misses.
  • AR and VR for Operations and Safety: Make training and risky jobs more human-led, with fewer opportunities for mistakes.
  • Warehouse Management (partner-led): Runs warehouse operations in real time, not after the fact.
  • Robotic Warehouse Execution: Handles picking, movement, and fulfillment without slowing the line.
  • Warehouse Digital Twin: Models the entire flow in advance, so problems get spotted before they happen.
  • IoT Freshness Measurement: Monitors perishables from the warehouse to the last mile.
  • Cold Chain Solutions: Protects goods that simply cannot afford to lose temperature.
  • AI-led Last-Mile Delivery: Shapes how delivery actually shows up at the doorstep, on time and intact.
  • Intelligent Customs Brokerage: Keeps cross-border movement going without the usual friction.
  • Rail.Nxt: Tech Mahindra's rail operations platform connects assets, schedules, and decisions into a single intelligent view.
  • Rail.Nxt Asset Management: Brings rolling stock, wagons, and rail assets into one connected system that tracks performance, utilization, and maintenance in real time.
  • Altavec Inspection for Rail: Uses digital twin and visual inspection intelligence to identify wear, defects, and safety issues on rail assets before they turn into failures.
  • Port.Nxt: Brings real visibility to port operations, covering every container, gate, vessel, and movement across the terminal.
  • Intelligent Port Automation (IPA): Streamlines every stage of port operations, from gate-in to gate-out, helping assets, people, and decisions move in sync.
  • Connected Travel Planner (powered by Orion): Adds intelligence to itineraries and traveler journeys.
  • IRROPS Management: Helps carriers stay ahead when weather, crew, or fleet issues throw schedules off course.
  • PACE: Tech Mahindra's pre-configured airline ERP is built for one of the most operationally complex industries in the world.
  • In-Flight Catering Solutions: Bring service and experience into the cabin itself.
  • Threat Monitoring for Hotels and Resorts: Works quietly in the background, keeping guests safe without making safety feel intrusive.
  • Catering and Service Platforms: Elevates the guest experience with every meal.
  • Loyalty and Personalization Systems: Ensure regular guests are recognized, not just processed.
  • Cloud-based POS: Runs the front of the store with speed and reliability.
  • Omnichannel Order Processing: Connects online and offline services for an easy buy-anywhere and get-anywhere concept.
  • Pininfarina-led Store Design: Treats the physical space as an integral part of brand experience.
  • Virtual Try-On: Lets shoppers try something on before they buy, with no requirement for fitting rooms.
  • Self-Checkout: Takes the friction out of the final step of the purchase journey.
  • Electronic Shelf Labels (ESL): Keep pricing, promotions, and product information accurate in real time.
  • Planogram Compliance: Ensures every product is placed at the right spot.
  • Dynamic Pricing: Lets the shelf react to market shifts as they happen.
  • Cooler-as-a-Medium: Turns refrigeration into an active selling and engagement surface.
  • POS Robotic Automation: Reimagines checkout with speed, accuracy, and integrated payment.
  • Store-as-a-Medium: Transforms the store into a center for storytelling and brand experience.
  • RFID for Retail: Brings inventory accuracy and shelf intelligence into everyday store operations.
  • Factory Dashboards: Bring real-time visibility into how manufacturing is actually performing.
  • Transportation Control Tower: The nerve center for everything that moves across the supply chain.
  • Grocery and POS Dashboards: Provide real-time insights into sold, selling, and available stock products.
  • Digital Passport and Traceability Views: Make sourcing, sustainability, and compliance visible from start to finish.
  • Loyalty Management: Keeps regular shoppers recognized and rewarded across touchpoints.
  • AIO, Agentic AI for Customer Feedback: Turns customer feedback into action, in real time.
  • Salesforce Agents: Give B2B sales teams an AI-powered edge built directly into the CRM.

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