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Report Summary

Tech Mahindra is recognized as a leader in the ISG Provider Lens™ Salesforce Ecosystem Partners – U.S. 2026 report across both Professional Services and Value Realization & Optimization Services. The assessment highlights Tech Mahindra’s ability to deliver industry-aligned Salesforce transformations powered by Data Cloud, MuleSoft, Agentforce, and AI-led delivery frameworks.

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Experts Speak

Tech Mahindra’s growing AI and agentic capabilities, including its AI CoE, Agentforce and Data Cloud skills, show momentum in embedding AI into build phases (use case libraries and data activation) to reduce rework and accelerate value.

Ashwin Gaidhani and Megha Dodke,
Lead Analysts, ISG

Tech Mahindra uses Agentforce for real-time observability, automated case handling, knowledge generation, and data-quality monitoring, with AI agents detecting issues early, streamlining triage, and improving resolution accuracy to reduce operational load and enhance platform reliability.

Ashwin Gaidhani and Megha Dodke,
Lead Analysts, ISG

Key Highlights

Leader in Professional Services

Recognized for industry-aligned multicloud Salesforce delivery, backed by 20+ global rollouts and 500+ Sales and Service Cloud implementations

Leader in Value Realization and Optimization

Positioned as a leader for a mature AMS portfolio spanning 200+ active customers, driving proactive platform optimization, modernization, and technical debt reduction

Agentforce and Data Cloud Embedded in Delivery

Enabled by 1,300+ AI associates, 600+ Agentforce specialists, and 200+ Data Cloud Consultants, facilitating automated triage, routing, summarization, and knowledge creation to accelerate resolution

Large, Certified Salesforce Workforce

Supported by 8,000+ Salesforce certifications and 3,250+ certified associates across 30+ countries, delivering at scale through India-based CoEs with a Salesforce-run CSAT score of 4.97/5

Proven Multi-Country Transformations

Implemented large-scale programs across 50+ regions, covering legacy migration, API-led integration, and D2C models, improving onboarding, engagement, and process consistency

Our Strengths

Driving Salesforce Delivery at Scale

  • Global Salesforce team of 3,250+ certified associates with 8,000+ certifications across 30+ countries, with India-based CoEs supporting telecom, manufacturing, BFSI, and healthcare
  • Repeatable assets such as Telco Gold Build, AutoCX.Nxt, UtilityCX, and Care.Nxt enable a sector-specific approach and accelerate deployment across core and industry clouds
  • Standard frameworks for quote-to-order and issue-to-resolution/prevention, supported by SLA dashboards and DevOps/Agile release cycles, improve time-to-market, service accuracy, and agent productivity