Overview

A leading North American telecommunications provider, with an extensive footprint across 5G, broadband fiber-optics, and direct-to-device satellite services, sought to accelerate its 2026 convergence strategy amid mounting site digitization demands. However, fragmented workflows and outdated touchpoints limited the provider's time-to-market and constrained their efforts towards large-scale network expansion.

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A leading North American telecommunications provider, with an extensive footprint across 5G, broadband fiber-optics, and direct-to-device satellite services, sought to accelerate its 2026 convergence strategy amid mounting site digitization demands. However, fragmented workflows and outdated touchpoints limited the provider's time-to-market and constrained their efforts towards large-scale network expansion.

By partnering with Tech Mahindra, the provider replaced these workflows with a consistent, scalable digital infrastructure, developed in close partnership with the client's teams. Our solution shortened time-to-market, strengthened customer experience, and established a faster, more efficient model for large-scale network expansion, positioning the organization to scale future convergence initiatives.

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Industry Challenge

  • Fragmented Rollout Inputs: Disconnected data across multiple systems extended timelines and reduced planning accuracy
  • Limited Network Visibility: Insufficient network visibility complicated early troubleshooting for customer-reported issues
  • Manual Validation Gaps: The absence of on-air validation limited accurate assessment of vendor performance and site health
  • No Unified Planning Window: Without a single correlation tool, coordinating rollout timelines remained difficult
  • Static Reporting Model: Offline reports provided minimal real-time insight into actual rollout progress

Our Approach and Solution

To overcome/address their challenges, we conducted a comprehensive due diligence process in close partnership with the client to assess the existing application landscape, rollout workflows, and migration dependencies. Our solution is a cloud-native, AI-enabled system stack featuring workflow orchestration for site digitization and strategic delivery.

This approach included the following capabilities:

  • Application Consolidation: Unified redundant tools and migrated four legacy applications to the new platform
  • Cloud-Native, AI-Enabled Stack: Built a workflow orchestration system built for site digitization and strategic delivery at scale
  • Modular Architecture: Enabled progressive transformation and reduced reliance on fragmented, disconnected systems

Business and Community Impact

Turnaround improved across more than 30,000 sites, establishing a foundation for large-scale network expansion and driving measurable impact across the following areas:

  • Up to 30% reduction in network rollout costs
  • 50% reduction in network design time
  • 3x improvement in site planning efficiency