American Multinational Personal Care Corporation | Tech Mahindra

American Multinational Personal Care Corporation

Business Overview

American multinational personal care corporation that produces mostly paper-based consumer products. It manufactures sanitary paper products and surgical & medical instruments

Client Background

The customer wanted consistent service delivery with minimal disruption and a predictable costing model along with better Enhancements Velocity. The customer also required to align upskilling and reskilling to the transformation programs within the organization.

Services & Solutions

Reliable Operational Continuity

Maintain consistent service delivery with minimal disruption.

Comprehensive IT Support

Provide L2 & L3 managed services, Application Maintenance, including backup and restore, BCP, DR, Performance tuning.

Worldwide Reach

Achieve global coverage and worldwide reach.

Proactive Operations Management

Provide L1.5 Team for batch monitoring & SOP based support.

Streamlined Delivery

Optimize product organization through POD Delivery Model.

Efficiency Enhancement

Achieve operational transformations by improving efficiency. 

Digital Governance

Build digital service management office.

Reliable Service Performance

Achieve consistent YoY growth in SLA & Quality. 

Process Optimization

Achieve 15% Elimination, 15 % Dead Band, and 8% Improved Velocity.

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Value Delivered

Cost Reduction Strategy

30% TCO savings

High Service Availability

98%+ Acknowledged & Resolution SLA

Improved Batch Stability

< 0.5 % Batch jobs – Abends

Continuous Improvement Initiative

18,000 hours Enhancements per month

Robust Service Management

8000+ Tickets and Service requests – Per month