Overview

A leading US-based global manufacturing enterprise operates large-scale shop floors where more than 40 languages are spoken. Communication barriers and reliance on legacy translation tools and manual interpreters created challenges for safety, onboarding, and frontline collaboration.

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A leading US-based global manufacturing enterprise operates large-scale shop floors where more than 40 languages are spoken. Communication barriers and reliance on legacy translation tools and manual interpreters created challenges for safety, onboarding, and frontline collaboration.

Tech Mahindra developed voice translation model, an AI-powered, mobile-first platform that provides real-time text and speech translation, OCR-based document translation, and RAG-driven contextual guidance. Supporting 40+ languages, the translation model helps frontline workers access information in their preferred language, accelerating training, improving safety, and strengthening workforce collaboration.

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Industry Challenge

The client is a US-based manufacturing enterprise with a diverse, 40+ language shop-floor workforce. Communication gaps across HR, supervisors, and associates affected safety, training, productivity, and employee engagement. Key challenges include Language Diversity Gaps, Safety and Compliance Risks, Interpreter Dependency and Delays, Extended Training and Rework, Ineffective Translation Tools, Low Engagement and High Attrition.

Our Approach and Solution

Tech Mahindra developed a voice translation model, an AI-powered, mobile-first, Android and iOS, multilingual communication platform. The delivery spanned solution design, wireframing, UX, and AI integration, taking the platform from MVP to a production-grade deployment across more than 30 user stories in a 7–8-sprint agile model. The solution prioritizes scenarios where miscommunication carries direct cost or risk and supports low-literacy users through simple, voice-first interactions.

Business and Community Impact

EVE scaled successfully from a prototype to a production-grade enterprise solution that delivered measurable operational and human outcomes for the frontline workforce:  

  • 40+ languages supported across all sites, enabling real-time multilingual communication
  • Faster onboarding and daily coordination between supervisors and associates
  • Reduced communication wait time as dependency on manual interpreters decreased
  • Improved worker productivity, with consistent safety and training communication
  • Higher employee engagement, inclusion, and sense of belonging
  • High user adoption, with positive frontline feedback post-launch