Overview

A leading Canadian bank sought to modernize its international wealth management operations by reducing advisors’ dependence on multiple disconnected systems for client information, portfolio data, and proposal workflows. The bank needed a unified platform to improve advisor efficiency, deliver a consolidated client view, and support scalable operations across LATAM and Caribbean markets.

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A leading Canadian bank sought to modernize its international wealth management operations by reducing advisors’ dependence on multiple disconnected systems for client information, portfolio data, and proposal workflows. The bank needed a unified platform to improve advisor efficiency, deliver a consolidated client view, and support scalable operations across LATAM and Caribbean markets.

Tech Mahindra implemented the Wealth+ Financial Services Cloud (FSC) platform to centralize advisor workflows, integrate legacy banking systems, and enable real-time access to client and wealth data, streamlining operations and delivering a consistent wealth management experience across regions.

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Industry Challenge

The client is one of Canada’s leading multinational banking and financial services institutions, with a significant presence across the LATAM and Caribbean markets in international wealth management. Key challenges included:

  • Disconnected advisory systems: Advisors navigated multiple disconnected systems to gather client information, portfolio performance, and proposals, increasing administrative effort and reducing overall productivity.
  • No unified client view: The lack of a unified client view limited the ability to deliver personalized advisory services and access real-time portfolio information efficiently across markets.
  • Need for a scalable platform: The bank required a scalable platform to standardize wealth operations across multiple regions while minimizing changes to existing business processes.

Our Approach and Solution

To address these challenges, Tech Mahindra implemented the Wealth+ Financial Services Cloud (FSC) digital servicing platform for wealth managers and advisors across international wealth management operations. The platform enables advisors to access a 360-degree view of clients, enhance planning capabilities, and interact with clients through a single, centralized interface. The Wealth+ FSC implementation was integrated with core banking and legacy applications, including Pro, Globe, DBSYNC, ESLM, and LAM, using Talend and Kafka-based integration to enable real-time and batch synchronization of client and wealth data across systems.

Key solution highlights included a multi-country rollout across Peru, Chile, Mexico, and the Caribbean region, support for high-net-worth retail and wealth corporate customers, and lead and opportunity process optimization. The team reduced unnecessary field capture and manual clicks, improved screen layouts by consolidating relevant customer information, and used Talend and Salesforce API implementation for real-time and batch synchronization between the underlying systems and the financial wealth data hub, delivering a scalable, connected advisory platform.

Business and Community Impact

The Wealth+ FSC solution delivered measurable improvements across the bank’s operations:

  • Standardized Multi-Country Operations: Tables were migrated with preserved metadata and history to support consistent regional operations.
  • Improved Advisor Productivity: Integrating underlying applications and enabling real-time data synchronization reduced advisor dependency on multiple systems.
  • Enhanced Operational Effectiveness: Salesforce FSC features integrated local legacy systems, giving advisors a 360-degree client view, with Househsolds, Rollups, and Life Events improving visibility.
  • Optimized Data Availability: Talend and Kafka enabled real-time, near real-time, and batch data availability while reducing API overhead.
  • Scalable Solution Deployment: A stable solution supported multi-country rollout with minimal process change.