Overview

The telematics and fleet management division of a leading telecommunications provider, with an extensive Salesforce ecosystem, faced growing pressure from slower releases, rising technical debt, and declining developer productivity. The company partnered with Tech Mahindra to improve engineering efficiency through an AI-Driven software engineering model.

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The telematics and fleet management division of a leading telecommunications provider, with an extensive Salesforce ecosystem, faced growing pressure from slower releases, rising technical debt, and declining developer productivity. The company partnered with Tech Mahindra to improve engineering efficiency through an AI-Driven software engineering model.

By integrating Microsoft Copilot for development acceleration, APEX AI for automated test generation, and Chat-to-Refactor for legacy modernization, Tech Mahindra streamlined workflows, improved code quality, and accelerated validation and refactoring activities. The approach expedited Salesforce delivery while creating a reliable and scalable foundation for future enhancements.

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Industry Challenge

The customer is the telematics and fleet management division of a leading global telecommunications provider, offering solutions for connected vehicles, asset tracking, and fleet intelligence. Serving businesses across North America, Europe, and the Asia-Pacific region, its engineering teams supported ongoing development, testing, and application modernization initiatives.

Our Approach and Solution

Our team worked closely with the customer to implement a comprehensive AI-first software engineering model across development, testing, and application modernization to improve productivity at scale.

The solution leveraged:

  • Microsoft Copilot for real-time Apex and Lightning Web Components (LWC) code generation, technical guidance, and debugging support.
  • APEX AI to generate test cases that support Tosca test automation and execution.
  • Chat-to-Refactor to analyze, refactor, and migrate legacy code to modern frameworks.

Business and Community Impact

Our engagement delivered significant business and operational impact across Salesforce delivery, resulting in:

  • Up to 25% improvement in developer productivity
  • Accelerated development, testing, and refactoring cycles by ~30%
  • Achieved up to 40% accuracy in initial test case drafts.