Managed Services for Entire Infrastructure of an UK Insurer
Client
Is an independent insurer operating in the Lloyd's, UK, Continental Europe and Bermudian Markets
Business Challenges
- Optimize cost of its Service Operations while keeping the risk of service failures to a minimum
- A single prime partner to deliver and transform services with the right mix of innovation and future proofing, without compromising on quality & security
- Improved Access to resources and technology
- Leverage Supplier's size, scale, innovation and expertise to make overall improvements in the delivery of the Services
- To agree on a contract framework that gives the client the flexibility to ramp services up and down according to requirements.
- Better linkage of costs to the discrete Service provided along with better financial MI and accuracy associated with invoicing and charge back
Solution Highlights
- Service Quality - First class customer experience underpinned by excellent service quality
- Scalability - Ability to scale up on a global level to support the future growth of Client
- Availability - Minimum Service downtime and achieve high service level
- Reliability - Prompt response to incidents to meet aggressive SLAs / OLAs
- Cost - Minimize overall operating cost of the service without impacting quality
Value Delivered
- End-User Satisfaction by leveraging Near Shore Service Desk from MIT Belfast location
- Dashboard providing real-time reporting on performance of Business Services
- Dedicated Service Management Office for ensuring Service Management quality is measured and maintained
- De-risking 3rd party dependency for DC Facility and Network Services by leveraging our strategic relationship with BT
- Optimized Cost of IT Operations by leveraging Off Shore from MIT India Operation Center