Dial One: A Platform to Explore Technology and Telecom EP:04

Mastering the Agentic Era

Featuring Amol Phadke, Chief Transformation Officer, Tech Mahindra, as he explores how telecom providers can unlock AI-led growth through agentic transformation, ecosystem collaboration, and employee empowerment.

August 27, 2026 5 mins
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A Telecom Playbook for the Agentic Era

In this episode, Amol Phadke, Chief Transformation Officer, Tech Mahindra, explores how telecom organizations can prepare for the agentic era. The discussion examines the shift from traditional AI to agent-driven models, the need for AI-native architectures and modernized operating models, and the critical role of workforce readiness in driving successful transformation.

Listeners will gain insights into the Grow, Transform, and Empower framework, the value of intelligent ecosystems, and practical strategies for unlocking new opportunities through AI-driven innovation in the telecom industry.

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Tags:
Network Operations Artificial Intelligence Intelligent Automation Communications
Speakers
Amol Phadke
Chief Transformation Officer, Tech Mahindra

Amol is the Chief Transformation Officer at Tech Mahindra, with a mandate covering enterprise-wide transformation strategy, with a particular focus on the communications industry vertical.Read More

Amol is the Chief Transformation Officer at Tech Mahindra, with a mandate covering enterprise-wide transformation strategy, with a particular focus on the communications industry vertical. His background spans three distinct vantage points on the telecom and AI infrastructure question: as a network architect and operator (BT, Alcatel-Lucent, Accenture, where he led global network services across the US, India, Singapore, and the UK), as a hyperscaler working with carriers at scale (Google Cloud, where he led the global communications service provider vertical), and as a carrier CTO responsible for deploying AI infrastructure in practice (Telenor). That combination of perspectives shapes how he approaches questions about where value is created and captured in an AI-native network architecture. At Telenor, where he served as Group CTO and EVP from 2023 to 2024, he led the operator's AI-first strategy and was directly involved in establishing one of the first sovereign AI factories launched by a European carrier, built in partnership with AWS and Nvidia. 

At Tech Mahindra he has continued to work on the practical side of agentic AI in telecom, including the Large Telco Model developed with Nvidia and deployed with O2 Telefónica in Germany, and a recent collaboration with Microsoft on an ontology-driven agentic platform for network operations. He has been a regular speaker at MWC Barcelona, Nvidia GTC, DSP Leaders Forum, and TM Forum events, and contributes to the Nvidia developer blog on agentic AI in telecom. Amol sits on the TM Forum Board of Directors and its Autonomous Networks Mission Board.

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