The Power of AI and Automation in HR: Enhancing Efficiency and Productivity | Tech Mahindra

The Power of AI and Automation in HR: Enhancing Efficiency and Productivity

Automation has become increasingly common in the HR space to reduce the time taken for repetitive tasks, improve the employee experience, and provide operational insights that take up valuable time of HR personnel that could otherwise be used more productively for betterment of the team and organization.

Deep diving further, here are a few use cases of HR process automation that we at TechM have done today.

Recruitment:: There is a lot of automation possible in the recruiting from searching for profiles, shortlisting resumes, and scheduling interviews. One of them is the AI-enabled automation of matching profiles with job descriptions. There are thousands of existing profiles across multiple job search engines in variety of formats (PPT, DOC, PDF, etc.) This AI solution can help perform exact matching and specific features extraction for comparison and ranking from such large corpus. This reduces the time to shortlist profile from days to minutes. The match quality is also improved, and bias is reduced. AI-enabled automation that can assist recruitment team to save a lot of time and effort.

Onboarding:: Automating the onboarding process can help optimize the time to hire by verifying new hire details such as location, salary, and date of joining, rolling out the offer letter, and confirming the date of joining. This frees up time for HR personnel to focus on core competencies while ensuring 100% accuracy in process execution. This is also 100% accurate with no human error. One of our customers have reported 700+ hours of savings per year and 70% reduction in manual efforts.
Other examples under recruiting and onboarding can include automating employee referrals, automating day one activities like asset and seat management, and automating document uploads across multiple processes.

Employee Self-Service: : One of the most prevalent HR automation solutions is the implementation of chatbot applications to address employee queries. This is particularly useful in organizations that have different systems for various HR activities, making it difficult for employees to navigate and raise requests. By automating self-service options such as accessing payroll information, updating personal details, requesting documents, and applying for leaves, the lengthy turnaround time, unavailability of 24X7 services, and manual processes involved in responding to employee queries can be eliminated. The integrated chatbot can address all these concerns and provide prompt answers on laptops or mobile devices, making it a convenient and accessible solution for employees.

Performance Management:: : The use of automation in performance management can simplify the process of creating standardized review forms that can be easily completed by both managers and employees. This approach saves time and maintains consistency in the evaluation process. Furthermore, automation can also optimize goal setting, performance analytics, and feedback collection processes, which can enhance the accuracy of performance data. Ultimately, this can lead to improved efficiency, better communication, and informed decision-making based on data-driven insights

Reporting and Analytics:: Reporting and Analytics: HR departments generate numerous reports on a regular basis, which requires dedicated resources to process. However, automation can be utilized to generate reports on critical employee data, including headcount, turnover, hire and rehire, and promotions. Automation can provide HR managers with actionable insights based on this data, freeing up resources and increasing the efficiency of report generation

Customer Success Story:: : As part of our digital process automation consulting engagement, we worked with a major retail giant with a presence in the Middle East, Africa, and the Indian subcontinent. The company operates over 2000 stores across multiple countries. Our focus was on process re-designing, intelligent automation, and AI & ML-driven analytics to optimize HR processes for various brands. We conducted a thorough due diligence of central onboarding, off-boarding, and operational activities, resulting in the automation of 70% of manual activities. This significantly reduced the turnaround time for responding to employee queries, eliminated non-value-added tasks, improved employee satisfaction, and optimized the use of HR resources.

Looking Ahead: An Integration of AI and Human Expertise

These are only a few instances of how AI and automation can be utilized. Although there are various standard business procedures that can benefit from automation, each organization should also identify particular use cases that can improve their operations and select the appropriate tools to execute them. AI and automation are rapidly transforming the HR industry, providing a range of benefits such as cost savings, increased efficiency, and improved decision-making. AI-powered tools can handle many time-consuming and repetitive HR tasks, allowing HR professionals to focus on more strategic initiatives.

Tech Mahindra has a proficient automation team that can assist you with any specific requirements you may have. To learn more, please contact us.

About the Author
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Ratnesh Bandodkar
Transformation Business Consultant, Tech Mahindra

Ratnesh has over 14 years of experience in the services industry across multiple domains focusing on improving the customer experience with digital transformation.

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Varalakshmi Gurunathan
HCM Consultant, Tech Mahindra

Varalakshmi has over 21 years of experience in the services industry with focus on people development and employee experience.