Digital Service Enablement Platforms for CSP Growth

Abstract

CSPs today are diversifying into adjacent digital services, monetizing existing assets, and expanding B2B2X ecosystems.

This whitepaper introduces the digital service enablement platform as a strategic imperative to unlock the spectrum of possibilities using the grow pillar for CSPs. It also presents the framework covering changes in business and operating models, and in enterprise IT and networks, using Tech Mahindra’s solution building blocks of Connected Enterprises and Ecosystem Play with AI@Core.

Advance Modal Components
Digital Service Enablement Platform
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Key Insights

Strategic Driver CSPs

79% CSPs Believe in Offering Services Beyond Connectivity to Scale and Grow.

Digital Service Enablement

CSPs are expected to unlock $165 billion by 2028 beyond connectivity.

Framework for Digital Service Enablement Platform

Different business archetypes unlocked by digital services and Tech M’s solution building blocks for the digital service enablement platform

About the Author
rajat-gupta
Rajat Gupta
Enterprise Architect, Tech Mahindra

Rajat Gupta is an enterprise architect at Tech Mahindra with over two decades of experience spanning strategy, transformation, and solution consulting for telecom operators. At Tech Mahindra, he leads Telecom B2B2X solutions and global initiatives that drive customer success, unlock new revenue streams, enable AI-led digital transformation, and strengthen strategic partnerships and joint Go-to-market initiatives with telcos and partners.

akash-tolia
Akash Tolia
Solutions Architect, Pre-Sales, Tech Mahindra

Akash is a Pre-Sales Solutions Architect enabling next-gen digital solutions with 12 years of experience across pre-Sales, consulting, IT transformation, and delivery for telcos. He works with the Pre-Sale solutioning team in Tech Mahindra, enabling AI-led solutions, focusing on strategic initiatives, and driving digital transformation.

kumar-deshpande
Kumar Deshpande
Solutions Architect, Tech Mahindra

Kumar is a solutions architect and delivery leader with over 19 years of IT experience in the telecommunications domain. Kumar specializes in modernizing legacy workflows by harnessing AI and agentic AI frameworks to drive intelligent automation and autonomous decision-making.