Smart Meter Roll-out | Tech Mahindra

OVERVIEW

Tech Mahindra’s field management solution, powered by the isMobile platform, is a state-of-the-art platform enabling utilities to manage smart metering operations more effectively. The platform includes a mobile app that allows office and field crews in a blended workforce environment to plan, optimize, deploy, access and update asset data in real-time, helping to improve the efficiency of metering connections, reading and maintenance operations.

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Tech Mahindra’s field management solution, powered by the isMobile platform, is a state-of-the-art platform enabling utilities to manage smart metering operations more effectively. The platform includes a mobile app that allows office and field crews in a blended workforce environment to plan, optimize, deploy, access and update asset data in real-time, helping to improve the efficiency of metering connections, reading and maintenance operations.

Tech Mahindra has a strong track record of success in implementing field work order management software solutions for utilities around the world.

  • Automation of processes and planning
  • Next-gen workforce support
  • Real-time reporting and AI capabilities
  • Efficient logistics with handling and tracking
  • End customer appointment booking service
  • Monitor and follow up work in real-time
  • Self-service dashboard tool with predefined KPIs
  • Automated resource allocation and optimization
  • Automated scheduling and dispatching
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Our Services

In Control of Everyday Challenges

Automatic and manual planning, scheduling, and dispatching with optimization support, real-time notification, tracking, and reporting for time, billing, and KPI analysis.

Efficient Field Service Automation

Detailed information about where to go and what to do, easy reporting, personal schedule map support, real-time progress, automation, artificial intelligence (AI), and offline support.

Notification and Booking Service

Proposed installation/service time slot will be sent via email, SMS, letter, or e-letter with detailed information as well as reminder notifications before the installation/service.

Site Check Service

Plan and execute site visits to collect data for meter exchange and other services. Use site survey checklists to report in the field and automatically update asset objects.

Corrective Maintenance Service

Plan, execute, and report on maintenance service work orders, including meter exchanges. Perform security and quality control checks before and after the job is done.

Ensure High Quality on Site

Inspection of meter exchange work can be manually or automatically created based on business rules, checklists are used for inspection and qualification, statistics are available to track qualifications.

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Benefits

  • Improved asset information
  • Increase in worker productivity
  • Increase in overall operational efficiency
  • Improved field productivity
  • Increased CX and higher NPS
  • Elimination of paperwork
  • Decrease in response time
  • Reduce cost to serve
  • Reduced AMI rollout costs
  • Reduced failure rates

THE NXT.NOW™ ADVANTAGE

As a result of its technical capabilities and experience, Tech Mahindra is well-positioned to help utilities achieve their smart grid goals. The company’s isMobile platform collaboration is a proven solution that can help utilities to improve the efficiency, reliability, and sustainability of their service operations management. NXT.NOWTM

Leading the Way

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Press Release

TechM-isMobile Strategic Partnership in Europe

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