Smart Meter Roll-out | Tech Mahindra

OVERVIEW

Tech Mahindra’s field management solution, powered by the isMobile platform, is a state-of-the-art platform enabling utilities to manage smart metering operations more effectively. The platform includes a mobile app that allows office and field crews in a blended workforce environment to plan, optimize, deploy, access and update asset data in real-time, helping to improve the efficiency of metering connections, reading and maintenance operations.

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Tech Mahindra’s field management solution, powered by the isMobile platform, is a state-of-the-art platform enabling utilities to manage smart metering operations more effectively. The platform includes a mobile app that allows office and field crews in a blended workforce environment to plan, optimize, deploy, access and update asset data in real-time, helping to improve the efficiency of metering connections, reading and maintenance operations.

Tech Mahindra has a strong track record of success in implementing field work order management software solutions for utilities around the world.

  • Automation of processes and planning
  • Next-gen workforce support
  • Real-time reporting and AI capabilities
  • Efficient logistics with handling and tracking
  • End customer appointment booking service
  • Monitor and follow up work in real-time
  • Self-service dashboard tool with predefined KPIs
  • Automated resource allocation and optimization
  • Automated scheduling and dispatching
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Our Services

In Control of Everyday Challenges

Automatic and manual planning, scheduling, and dispatching with optimization support, real-time notification, tracking, and reporting for time, billing, and KPI analysis.

Efficient Field Service Automation

Detailed information about where to go and what to do, easy reporting, personal schedule map support, real-time progress, automation, artificial intelligence (AI), and offline support.

Notification and Booking Service

Proposed installation/service time slot will be sent via email, SMS, letter, or e-letter with detailed information as well as reminder notifications before the installation/service.

Site Check Service

Plan and execute site visits to collect data for meter exchange and other services. Use site survey checklists to report in the field and automatically update asset objects.

Corrective Maintenance Service

Plan, execute, and report on maintenance service work orders, including meter exchanges. Perform security and quality control checks before and after the job is done.

Ensure High Quality on Site

Inspection of meter exchange work can be manually or automatically created based on business rules, checklists are used for inspection and qualification, statistics are available to track qualifications.

Storage Management Service

Effortless meter storage and movement, scan and go with the field app. Track meters with full history, integrated with SMR workflow, and handles old meter recycling.

Effective On-Site Meter Reading

Efficient meter reading with the smartphone app, flexible forms, and dashboard. The app plans routes, captures data, and reports on-site.

Asset Management

The coordinator system registers assets with details and conditions for workflows, logistics system manages physical devices (e.g. meters) by scanning and tracking locations with history.

Real-Time Statistics

Widget templates make it easy to define KPIs, customize dashboards, and share real-time operational and strategic statistics, jump to operational planning view to act on results.

In a Seamless Solution

By providing a single platform for communication, collaboration, and project management, our solution helps organizations of all sizes and complexity to work together more effectively.

With Internal and External Business Systems

Coordinator Integration Adapter enables easy integration with internal and external business systems via Open APIs, CWI, CII, CRI, and CQI. Communication is via XML-based messages over SOAP/JMS/HTTP.

Centre Remotely

Design, implement, run, and manage 24×7 operations center- jointly with its strategic partnerships, provide field service rollout support, remote triaging, smart metering events management, leverage analytics and mobile

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Benefits

  • Improved asset information
  • Increase in worker productivity
  • Increase in overall operational efficiency
  • Improved field productivity
  • Increased CX and higher NPS
  • Elimination of paperwork
  • Decrease in response time
  • Reduce cost to serve
  • Reduced AMI rollout costs
  • Reduced failure rates

THE NXT.NOW™ ADVANTAGE

As a result of its technical capabilities and experience, Tech Mahindra is well-positioned to help utilities achieve their smart grid goals. The company’s isMobile platform collaboration is a proven solution that can help utilities to improve the efficiency, reliability, and sustainability of their service operations management. NXT.NOWTM

Leading the Way

tech-mahindra-at-sap-for-utilities-conference-2019

Press Release

TechM-isMobile Strategic Partnership in Europe

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