Real-Time Business Process Insights
Tech Mahindra's Cognitive Process Monitoring solution provides near real-time visibility into business process health by modeling end-to-end operations, underlying applications, infrastructure, and KPIs. Using anomaly detection, it identifies abnormal KPI values, maps potential impact across assets and processes, and helps IT teams quickly pinpoint root causes, manage issues, and mitigate risks before they escalate.
Solution Features
Monitoring Dashboard
- Displays business process health
- Tracks application health
- Monitors infrastructure health
- Highlights possible asset impact
- Visualizes historical metrics and anomaly timeline
Metrics Definition
- Manages key performance metrics
- Maps each metric to its corresponding anomaly detection technique
Asset Configuration
- Manages projects
- Imports assets
- Manages assets
Asset Hierarchy
- Manages Asset Layers
- Manages Asset Groups
- Manages Asset Relationships
Asset – Metric Mapping
- Associates assets, metrics, and anomaly detection techniques
- Maps metrics to their respective data sources
- Defines derived metrics
- Aggregates metrics
Solution Benefits
- Reduces mean time to detect (MTTD) by using anomaly detection to identify issues during monitoring quickly
- Reduces mean time to resolve (MTTR) with end-to-end visibility and context to prioritize and resolve issues
- Improves system availability
- Reduces employee fatigue
- Reduces operations support cost