AI-Powered Unclaimed Benefits Tracing Solutions

Leverage Digital Intelligence

TechM’s Hybrid Tracing Model revolutionizes your beneficiary tracing process and drives measurable impact in reducing unclaimed benefits. We uniquely combine digital intelligence with physical field operations to resolve complex unclaimed benefit cases. Unlike standard tracing solutions, our approach manages the entire lifecycle of beneficiary identification and verification to meet regulatory obligations and restore beneficiary trust.

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Move Beyond Traditional Methods

The South African insurance sector is facing a deepening crisis, with reports from the Financial Sector Conduct Authority (FSCA) Commissioner indicating that more than R88 billion in unclaimed benefits is owed to beneficiaries. Systemic challenges, including outdated client information, geographic dispersion, and significant cultural and language barriers, drive this accumulation. The implication for insurers is critical: regulators are intensifying pressure to resolve. Insurers must now move beyond traditional tracing methods to meet strict compliance mandates, enhance fund governance, and restore trust across the financial ecosystem.

Solution Components

Advanced Analytics Engine

Utilizes robotic process automation (RPA) and large language models (LLM) to ingest, categorize, and validate data against external sources (banks, telcos, credit agencies).

Targeted Outreach

Executes personalized communication strategies tailored by region and local language proficiency to maximize contractability and cultural relevance.

Field Operations

Deploys on-the-ground teams for physical verification, document collection, and beneficiary education in remote or underserved areas where digital reach is limited.

Integrated Tracking Platform

A centralized dashboard that tracks outreach, engagement, and resolution status in real-time, ensuring full auditability for regulatory reporting.

Key Highlights

Hybrid Delivery Model

We are one of the few providers that integrate high-tech, AI-led analytics with hands-on, in-field operations.

BFSI Expertise

Deep understanding of the South African financial regulatory landscape and compliance requirements.

Scalable Tech Stack

Proven capability to handle large datasets at scale, including liabilities exceeding R88bn, using next-gen automation and LLMs.

Business Benefits

Partnering with Tech Mahindra enables institutions to:

  • Ensure full adherence to FSCA regulatory requirements regarding unclaimed benefits.
  • Deliver funds successfully to the rightful beneficiaries through multi-channel verification.
  • Minimize operational expenses and associated fraud risks by automating data validation.
  • Restore beneficiary trust through proactive and transparent resolution.

Leading the Way

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Resolving Unclaimed Benefits with Digital Intelligence

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