Digital Transformation for Life Sciences

Driving Enhanced Industry Outcomes Across Life Sciences

With over two decades of experience in the life sciences industry, we have established ourselves as a trusted partner in delivering transformative business outcomes. Our skilled digital workforce, equipped with expertise in life sciences and advanced technologies, drives measurable value for clients ranging from global pharmaceutical leaders to innovative health tech firms. TechM’s reach extends across 90+ countries, enabling a global delivery model that ensures localized solutions align with international quality standards. Millions of patients have benefited from our digitally enabled life science solutions, reflecting our commitment to enhancing operational outcomes through digital excellence.

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$ 0 Billion+

Business Value Delivered

0 K+

Life Sciences Professionals

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Global Customers

0 Million+

Patients Supported

Scalable Digital Solutions

Tech Mahindra actively manages hundreds of live projects, demonstrating our ability to handle complex, large-scale, and greenfield life sciences operations across diverse geographies. Our widespread capabilities are recognized by analyst group assessments for performance and innovation, reflecting long-term client satisfaction. Operational excellence remains at the core of our services, which enables us to deliver strong financial outcomes and significant annual cost savings for our clients.

15+ Global Patents
Trusted by 10 of the Top 10 Global Pharmaceutical Companies
Partnered with 8 of the Top 10 Leading MedTech Firms
Maintained a Consistent 99% Accuracy in Quality

Enhancing Key Operational Areas in Life Sciences

We deliver domain-led, technology-enabled services across five key operational areas within the life sciences industry, accelerating clinical development, ensuring regulatory compliance, and enhancing operational efficiency.

Clinical Services

We support clinical research and development through a comprehensive suite of technology and business services. Our offerings include patient onboarding, SAS (Statistical Analysis System) programming, RWE (Real-World Evidence) services, and clinical data management to support the preparation of scientific documents and reports.

Regulatory Affairs

We ensure compliance with medical content regulations and streamline the regulatory filing process to facilitate efficient operations. Our expertise encompasses the publication and submission of regulatory documents, as well as the review, submission, and compliance oversight of packaging and labeling materials.

Pharmacovigilance

Our AI-powered pharmacovigilance solutions manage case processing and adverse event reporting, conduct literature monitoring, safety signal detection, and specialized medical writing services tailored for regulatory and safety documentation.

Post-Market Services

We enhance patient engagement and deliver meaningful marketing insights through tailored patient support programs that drive adherence and improve health outcomes. Our market access strategies ensure product availability, enable reimbursement analysis, and support broader reach and affordability.

Enterprise Back-Office Services

We streamline finance and supply chain operations with advanced digital tools. Our capabilities include technical and product support, a control tower for supply chain risk management, and AceFin, our AI-powered platform designed to support CFOs with financial visibility and control.

Our Digital-First Offerings

Tech Mahindra leverages advanced AI and analytics to drive innovation, operational efficiency, and patient-centric outcomes across the life sciences value chain. We integrate AI to automate workflows, generate and visualize insights, and deliver measurable business value from clinical development to commercial operations. Our key achievements include a robust portfolio of proprietary platforms, pioneering GenAI in life sciences, AI-powered process mining, in-house IP for data and analytics, and a scalable talent model that supports rapid implementation.

Key Use Cases

Clinical Trials: Enhancing efficiency and accuracy across key stages, including trial design, participant selection, monitoring, and outcome prediction using AI.
Pharmacovigilance: Enabling end-to-end automation for case intake management, literature monitoring, and regulatory reporting using Agentic AI to enhance compliance and efficiency.
Medical Writing: Generating accurate and compliant medical documents using GenAI-powered tools, ensuring greater speed and clarity.
Commercial Operations: Optimizing HCP engagement using AI by identifying the most effective channels and messaging strategies.
Regulatory Compliance: Streamlining labeling, packaging design, and audit summarization using automation tools to ensure compliance and reduce manual effort.

Tech Mahindra has a proven track record of designing, building, and operating Global Capability Centers (GCCs) for pharmaceutical and life sciences organizations. Our plug-and-play frameworks enable faster GCC deployment and seamless global delivery across India, LATAM, EMEA, and APAC regions. In addition, our robust partner ecosystem comprises leading SaaS platforms and hyperscalers that enhance our ability to deliver digital-first, transformation-led operations.

GCC-as-a-Service

We offer end-to-end Global Capability Center (GCC) services designed to accelerate setup, drive efficiency, and ensure scalable, digital-first operations. Our core services include:

Strategy and Setup: Providing strategy and setup through target operating model design, location strategy, transition roadmap, and risk mitigation services.
Digital and Analytics: Integrating automation, AI, and advanced data frameworks to enhance efficiency, compliance, and insight generation.
Talent and Operationalization: Enabling ready-to-deploy domain experts and transformation specialists.
Governance and Compliance: Ensuring robust governance and compliance through SOPs, SLAs, project management, and more.

Our transformation and automation capabilities help streamline operations, boost productivity, and accelerate decision-making across the life sciences value chain. Our key capabilities include:

Process Re-engineering and Lean Operations: We eliminate inefficiencies, optimize FTE footprint, and reduce manual handoffs to maximize workforce productivity.
AI/ML Integration: We leverage AI for literature screening, case processing, signal detection, and predictive analytics.
Hyperautomation Platforms: We combine RPA, NLP, and LLMs to digitize end-to-end workflows across functions.
Data and Insights Factory: We create unified data lakes and advanced visualization tools to enable real-time decision-making processes.
Digital Centers of Excellence (COEs): We establish Digital Centers of Excellence (COEs) to accelerate innovation and standardize best practices in automation, analytics, and intelligent document processing.