Digital TAC

Transforming CX through AI, Expertise, and Innovation

Tech Mahindra’s Digital TAC (Technical Assistance Center) provides end-to-end tech support for both consumers and enterprises. Powered by a global team of certified experts, the service leverages proprietary innovations and partner-led tools to deliver faster issue resolution, streamlined diagnostics, and superior customer experience.More

Tech Mahindra’s Digital TAC (Technical Assistance Center) provides end-to-end tech support for both consumers and enterprises. Powered by a global team of certified experts, the service leverages proprietary innovations and partner-led tools to deliver faster issue resolution, streamlined diagnostics, and superior customer experience. With a scalable, AI-enabled ecosystem, Digital TAC transforms traditional support into a proactive, efficient, and outcome-driven engagement model.

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Industry Challenges

The tech support industry is undergoing rapid transformation driven by AI integration, creating an immediate need for workforce reskilling. Organizations are facing growing pressure to reduce costs while maintaining high service quality. Simultaneously, traditional support roles are shifting toward hybrid models that merge technical assistance with customer success, demanding new workflows, team structures, and capabilities to keep pace with changing digital engagement expectations.

Key Highlights of our Solution

  • Backed by 20+ years of global tech support experience.
  • Supported by 12,000+ skilled FTEs delivering scalable technical support tailored to diverse customer needs.
  • Powered by 2,500+ certified experts across leading products and technologies, ensuring accurate and efficient issue resolution.
  • Enhanced by a robust suite of proprietary innovations and partner-led automation tools for faster, smarter support delivery.

Solution Benefits

  • Elevate customer experience through insight-led automation
  • Accelerate resolution with AI-powered diagnostics
  • Boost efficiency by automating repetitive workflows
  • Drive product adoption through technical account management
  • Optimize costs with scalable and intelligent support Models

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