Scale at Speed™
Engineered for Performance. Built to Scale.
BlazeTech Ops is Tech Mahindra’s next-gen Shared Services 2.0 offering—reimagined to meet evolving enterprise needs. Powered by the Cloud BlazeTech Platform, it streamlines operations, enhances customer experience, and drives growth. With AI and ML at its core, it transforms traditional IT support into intelligent, adaptive services, delivering consistent, proactive, and high-impact outcomes for the digital enterprise.
Key Challenges Reshaping the Shared Services Landscape
BlazeTech Ops focuses on automating and augmenting IT operations through the use of AI/ML and intelligent automation. This machine-first approach addresses several critical industry challenges across sectors:
- High Operational Costs
- Scalability Constraints
- Poor Visibility & Governance
- Cybersecurity Risks
- Skill Gaps & Talent Shortage
- Lack of Predictability in IT Operations
Solution Highlights
At its core, BlazeTech Ops is engineered for operational efficiency and scalability. By minimizing overheads and maximizing value, it allows customers to deliver high-performance outcomes, leverage actionable insights, simplify support experiences, and focus on strategic business goals.
Solution Benefits
Continuous Improvement
The Infinity Model ensures ongoing enhancements in delivery, driving sustained customer success.
Faster, Expert Resolution
Specialized support across CIS towers enables quicker issue resolution through deep domain expertise.
Business Agility
Scalable operations allow seamless adaptation to demand shifts, ensuring uninterrupted service and resilience.
Industry-Relevant Solutions
Tailored delivery models address the unique needs of key verticals like BFSI, Manufacturing, Retail, Telco, Healthcare, and others.
Get In Touch
Need more information?
We will take approximately 3-5 working days to respond to
your enquiry.