BlazeTech Ops – Shared Services 2.0 Future of Managed Services

Engineered for Performance. Built to Scale.

BlazeTech Ops is Tech Mahindra’s next-gen Shared Services 2.0 offering—reimagined to meet evolving enterprise needs. Powered by the Cloud BlazeTech Platform, it streamlines operations, enhances customer experience, and drives growth. With AI and ML at its core, it transforms traditional IT support into intelligent, adaptive services, delivering consistent, proactive, and high-impact outcomes for the digital enterprise.

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Key Challenges Reshaping the Shared Services Landscape

BlazeTech Ops focuses on automating and augmenting IT operations through the use of AI/ML and intelligent automation. This machine-first approach addresses several critical industry challenges across sectors: 

  • High Operational Costs
  • Scalability Constraints
  • Poor Visibility & Governance
  • Cybersecurity Risks
  • Skill Gaps & Talent Shortage
  • Lack of Predictability in IT Operations

Solution Highlights

At its core, BlazeTech Ops is engineered for operational efficiency and scalability. By minimizing overheads and maximizing value, it allows customers to deliver high-performance outcomes, leverage actionable insights, simplify support experiences, and focus on strategic business goals.

Scalable, Consumption-Based Services

Our Consumption-Based pricing model is designed to align with evolving business needs dynamically, ensuring that organizations only pay for what they use. This approach enables scalable service delivery that can scale up or down based on demand, optimizing both performance and cost efficiency. By eliminating the constraints of fixed pricing, businesses can adapt quickly to market changes while maintaining financial control.

Industry-Agnostic Reach

BlazeTech Ops delivers value across industries—whether it's BFSI, Manufacturing, Retail, Telecom, or Healthcare—by offering adaptable solutions that meet each sector’s unique demands. Its industry-agnostic approach ensures consistent clarity, robust security, and operational efficiency regardless of the business environment. This flexibility allows enterprises to confidently navigate diverse operational landscapes while maintaining high performance and compliance.

Unified and Intelligent Service Delivery

BlazeTech Ops delivers unified and intelligent service delivery by centralizing operations across global geographies, enabling faster resolutions through standardized ITIL-based workflows. It drives cost efficiency through smart automation and decision-making, while real-time dashboards and analytics provide complete operational transparency. With intuitive self-service tools, it enhances end-user satisfaction and ensures swift, disruption-free service onboarding.

Solution Benefits

Continuous Improvement

The Infinity Model ensures ongoing enhancements in delivery, driving sustained customer success.

Faster, Expert Resolution

Specialized support across CIS towers enables quicker issue resolution through deep domain expertise.

Business Agility

Scalable operations allow seamless adaptation to demand shifts, ensuring uninterrupted service and resilience.

Industry-Relevant Solutions

Tailored delivery models address the unique needs of key verticals like BFSI, Manufacturing, Retail, Telco, Healthcare, and others.

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